Online Sales Specialist

PulteGroup; Charleston (SC); On-site; USD 50,000 - 75,000; Full time

Job summary

PulteGroup in Charleston, SC, is seeking an Onsite Sales Consultant to respond to leads via email, phone and text, provide marketing information, qualify buyers, and schedule appointments with Onsite Sales Counselors.

You will manage realtor relationships, use lead management systems including Call Tracking Metrics, Podium, BombBomb, and Microsoft Dynamics, and report lead activity to leadership. This role is structured, fast-paced, and customer-focused.

Qualifications

• Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.

Responsibilities

• Respond to all email, phone, and text leads with expediency and customer focus.
• Provide information and marketing material to leads and guide them to communities.
• Qualify leads and match to community and floor plan needs.
• Follow up with online leads to set appointments with Onsite Sales Counselors.
• Maintain relationships with realtor partners through monthly follow-up.
• Utilize lead management systems daily and update OSSCR with community details.
• Track and report lead activity related to appointments, sales, and closings.
• Provide leadership with customer insights and trend observations.

Skills

Email communication

Phone communication

Sales experience

Lead management

Customer follow-up

Multi-channel outreach

Education

High School Diploma or equivalent

Bachelor’s Degree in Marketing/Business preferred

Real Estate License as required by local/state

Tools

Call Tracking Metrics

Podium

BombBomb

Microsoft Dynamics/D365

OSSCR

Job description

Primary Responsibilities

Consumer and Realtor Experience

• Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
• Provide information and marketing material to leads, along with other important selling points of each community.
• Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
• Provide consistent follow‑up to online lead with the goal of setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.
• Maintain relationships with realtor partners through monthly follow‑up.

Leveraging Technical Platforms

• Utilize multiple lead management software systems daily, including Call Tracking Metrics (Phone Routing System), Podium (Texting Platform), BombBomb (Video Messaging Platform), Microsoft Dynamics/D365 (Company CRM), and update the internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.

Reporting Metrics

• Track and report relevant lead activity as it relates to appointments, sales and closings.
• Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

SCOPE

• Decision Impact: Individual
• Department Responsibility: None
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No

Required Education

• Minimum High School Diploma or equivalent.
• Minimum Bachelor’s Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.

Required Experience

• Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.

Preferred Attributes

• Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi‑task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross‑functionally across departments to provide answers to customer inquiries.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e‑Verify.