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Benefits offered by this job
Competitive Compensation
Health & Wellness Insurance
401(k) Retirement Plan
Vacation and Sick Leave
Employee Assistance Program
Pet Insurance
Job summary
A prominent homebuilding company in Texas is seeking a customer engagement specialist to handle inquiries from prospective homebuyers. This role involves managing online, phone, and digital inquiries while supporting lead generation and sales efforts. Ideal candidates will have at least 2 years of experience in a customer service or sales environment, with strong communication skills and a customer-focused mindset. Join a company that values a positive work culture and offers comprehensive benefits.
Qualifications
Minimum 2 years of professional experience in sales, customer service, marketing, or a similar field.
Experience in online sales or homebuilding customer engagement is preferred.
Familiarity with lead management systems.
Responsibilities
Respond to inbound leads via phone, email, chat, and website forms.
Qualify leads and schedule appointments with sales associates.
Maintain records in CRM to track activity and follow-ups.
Skills
Strong verbal and written communication skills
Customer-centric mindset
Ability to qualify leads
Problem-solving skills
Education
High school diploma or equivalent
Bachelor’s degree or equivalent combination of education and experience
Tools
CRM platforms
Digital communication tools
Job description
A prominent homebuilding company in Texas is seeking a customer engagement specialist to handle inquiries from prospective homebuyers. This role involves managing online, phone, and digital inquiries while supporting lead generation and sales efforts. Ideal candidates will have at least 2 years of experience in a customer service or sales environment, with strong communication skills and a customer-focused mindset. Join a company that values a positive work culture and offers comprehensive benefits.