Online Sales Associate

Highland Homes; Plano (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and prescription benefits

Employee Stock Ownership Plan

401(k)

New home purchase discounts

Job summary

Highland Homes is seeking an Online Sales Associate to join their team in Plano, Texas. This position involves daily interactions with potential homebuyers, assessing preferences, and converting inquiries into qualified sales leads.

The ideal candidate will possess strong communication and customer service skills, along with a high school diploma and preferably sales experience. Highland offers a competitive benefits package in a supportive, employee-owned environment.

Qualifications

• High School diploma required, College Degree preferred.
• 1 year of sales experience or similar role preferred.
• Detail oriented with excellent organizational skills.

Responsibilities

• Respond to all assigned leads quickly and effectively.
• Log customer interactions and updates to CRM.
• Set and confirm appointments with field sales.

Skills

Professional communication skills

Customer service skills

Proficient typing skills

Detail oriented

Organizational skills

Sales experience

Education

High School diploma

College Degree (preferred)

Tools

Salesforce or similar CRM system

Job description

For over 40 years, one Company has represented quality & leadership - Highland Homes - where building careers goes hand in hand with excellence in new home construction. Highland’s employees thrive in an atmosphere of appreciation & confidence, contributing their unique ideas to the Company’s overall success.

Employee Owned. Customer Focused.

Highland Homes is currently accepting resumes for an Online Sales Associate. This role works in conjunction with other members of the online sales team as front‑line customer assistants, responsible for daily interactions with dozens of potential Highland homebuyers. The Online Sales Associate will assess buyer preferences, identify matching opportunities and ultimately convert inquiries to qualified sales leads by connecting with a sales counselor or scheduling an appointment.

Job Duties & Responsibilities

• Respond to all assigned leads quickly and effectively.
• Log customer interactions and updates to CRM in a timely and reliable manner.
• Set and confirm appointments with field sales; reschedule missed appointments as necessary.
• Prospect previous customers by offering current programs.
• Manage internal computer systems to follow up, track, and qualify leads.
• Develop and maintain a positive working relationship with all Sales Counselors (all markets).
• Develop and maintain a positive working relationship with all Sales Managers (all markets).
• Develop and maintain a positive working relationship with Realtors (all markets).
• Provide weekly updates on appointments set and kept.
• Perform a variety of other duties and services as needed.

Required Minimum Qualifications

• High School diploma. College Degree preferred.
• 1 year of sales experience or similar role in a professional environment preferred.
• Professional communication and customer service skills both written and oral.
• Proficient with writing skills to craft professional written correspondence.
• Proficient typing skills with an emphasis on speed and accuracy. (Minimum 45 WPM preferred)
• Detail oriented and possess excellent organizational and time management skills.
• Ability to work effectively with little or no supervision.
• Experience in homebuilding industry or a sales environment is preferred.
• Takes personal responsibility to stay abreast of current Sales lead generation trends.
• Experience working with Salesforce or similar CRM system preferred.

Benefits

Highland offers a competitive benefit package, including excellent medical / dental / prescription benefits, Employee Stock Ownership Plan, 401(k), new home purchase discounts, & more – all in a business casual atmosphere.

Join the company that recognizes & rewards the people who create their success. Highland Homes is an Equal Opportunity Employer.