Remote Online Chat Specialist (Entry Level)

Harpeth Valley Utilities District; Nashville (TN); Remote; USD 35,000 - 45,000; Full time

Job summary

Harpeth Valley Utilities District in Nashville, Tennessee, is seeking a Remote Online Chat Specialist (Entry Level) to manage customer support via live chat. This full-time position involves handling inquiries, addressing customer needs, and providing administrative support.

The ideal candidate will have a high school diploma, customer service experience, and the ability to use CRM tools effectively. This role supports the mission of providing safe drinking water while working from the comfort of home.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in customer service is preferred.
• Familiarity with CRM tools is a plus.

Responsibilities

• Answer incoming customer live chats regarding website navigation issues and service questions.
• Evaluate customer interactions and escalate issues to the Online Chat Manager as needed.
• Build relationships with new customers to better understand their needs.

Skills

Customer service experience

Familiarity with CRM tools

Ability to manage multiple tasks

Adaptability to different personalities

Education

High school diploma or equivalent

Job description

Remote Online Chat Specialist (Entry Level)

Full-time

HVUD is committed to selecting and retaining individuals who value working in a team environment, have the utmost regard for the safety of themselves and their fellow employees and who understand the importance of the work of providing safe drinking water.

If those are your values too, we look forward to hearing from you!

We're seeking an Online Chat Specialist to handle incoming customer support questions via live chat on businesses’ websites and social media accounts and candidate must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.

Responsibilities

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate.
• Build relationships with new customers to better understand and achieve their needs.
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately.
• Promote interest in client products and services.
• Consistently achieve established standards of the position.
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team.
• May assist with overflow work and other duties as needed.
• This is a remote position; you will be working from home.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Familiarity with CRM tools.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.