Remote Customer Experience - Email, Chat & Phone

LC GROUP; New York (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily pay option

Exclusive employee perks

Flexible scheduling

Job summary

LC GROUP is seeking a detail-oriented Remote Customer Experience Assistant to support clients via email, chat, and phone. You will help review bookings, timelines, and itineraries, guiding clients through options and ensuring smooth service experiences in a fully remote environment.

The role emphasizes strong communication, organization, and proactive problem-solving, with ongoing training and a supportive team. Remote operations and flexible hours are offered.

Qualifications

• Must be 18 years of age or older.
• Prior experience in customer service, hospitality, call center, or virtual support roles is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities in a remote setting.
• Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication.
• Must have a reliable internet connection.

Responsibilities

• Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance.
• Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support.
• Deliver clear guidance by identifying client needs and walking them through the best available options.
• Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements.
• Collaborate with internal teams to help resolve escalated or complex situations professionally.
• Ensure a smooth and satisfying client experience through proactive follow-up and support.

Skills

Customer service experience

Written communication

Verbal communication

Organizational skills

Remote work proficiency

Internet connectivity

Tools

Email tools

Chat tools

Phone support

Job description

Remote Customer Experience - Email, Chat & Phone

Join our team as a detail-oriented, client-focused Remote Customer Experience Assistant.

In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.

Requirements

Must be 18 years of age or older

Prior experience in customer service, hospitality, callcenter, or virtual support roles is preferred

Excellent written and verbal communication skills

Strong organizational and multitasking abilities in a remote setting

Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication

Must have a reliable internet connection

Key Responsibilities

Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance

Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support

Deliver clear guidance by identifying client needs and walking them through the best available options

Assist with changes, confirmations, or questions related to scheduled services, appointments, or travel arrangements

Collaborate with internal teams to help resolve escalated or complex situations professionally

Ensure a smooth and satisfying client experience through proactive follow-up and support

100% remote role with flexible scheduling options

Daily pay option available

Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences

Supportive, growth-focused team environment

Ongoing training, coaching, and professional development

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.