Remote Pharmacy Care Specialist – Oncology Support

Onco360 Oncology Pharmacy; Scottsdale (AZ); Remote; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Company paid life insurance

Disability insurance

Job summary

Onco360 Pharmacy is seeking a Customer Care Specialist to support the Scottsdale, AZ-area operation with remote work-from-home flexibility and training at the Scottsdale pharmacy. The role involves handling customer care escalations, collaborating with the sales team and providers, and resolving billing-related issues.

The position offers starting pay of $24.00 per hour, with a $5,000 sign-on bonus for hires starting before December 31, 2026, plus medical, dental, vision, 401k match, PTO,

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1 to 2 years of pharmacy billing or certified pharmacy technician required.
• Customer service, problem solving, and excellent communication skills verbal and writing required.
• Work independently with little to no guidance.

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to address daily sales escalations.
• Handles address exception reports from the VP of pharmacy ops.
• Reports items that might cause escalations to the customer care manager.
• Knowledge of CPR+ and billing claim responses.
• Escalates issues to pharmacy director, sales rep, or analytics team.
• Collaborates with other teams to resolve customer problems in systems.
• Completes projects assigned by the customer service manager.

Skills

Customer service

Problem solving

Communication skills

Independent work

Education

High School Diploma

Bachelor's degree preferred

Pharmacy Technician State License/Registration

National Pharmacy Technician Certification (CPhT via PTCB/NHA)

Tools

CPR+ knowledge

Billing claim responses

Job description

Onco360 Pharmacy is seeking a Customer Care Specialist to support the Scottsdale, AZ-area operation with remote work-from-home flexibility and training at the Scottsdale pharmacy. The role involves handling customer care escalations, collaborating with the sales team and providers, and resolving billing-related issues.

The position offers starting pay of $24.00 per hour, with a $5,000 sign-on bonus for hires starting before December 31, 2026, plus medical, dental, vision, 401k match, PTO,