Remote Onboarding Training Specialist — Hospitality & Events

Tripleseat; Northern (KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Plans

401(k) with Company Match

Parental Leave

Flexible Paid Time Off

LinkedIn Learning Access

Pet Insurance

Employee Discount Programs

Commuter Benefits

Job summary

Tripleseat is seeking a Training Specialist to guide new customers through onboarding, ensuring confidence and support from day one. You will drive early adoption, tailor training, and manage multiple onboarding projects while collaborating across teams.

The role emphasizes empathy, strong communication, and the use of AI tools to enhance efficiency and customer success. Remote-friendly with in-person kickoff in Concord, MA.

Qualifications

• 3–5 years of hospitality industry experience.
• Experience in Private Events, Sales, and Catering preferred.
• Ability to manage multiple projects to completion in a timely manner.
• Strong verbal and written communication skills.
• Ability to analyze customer needs and implement solutions.
• Ability to build and nurture relationships with customers with empathy.
• Ability to work independently and collaboratively with the onboarding team.
• Ability to organize multiple workflows with attention to detail.
• Positive, empathetic approach with energy and humor in interactions.
• Experience using the Tripleseat platform is preferred.
• Based in Pacific or Mountain time zones; schedule training calls to align with APAC customers.

Responsibilities

• Own the end-to-end onboarding experience from kickoff to successful transition.
• Serve as the primary customer partner during onboarding, communicating progress and milestones.
• Deliver tailored training and enablement aligned with customer workflows and goals.
• Drive early adoption by guiding customers through milestones and best practices.
• Manage a portfolio of onboarding projects with documentation and accountability for deadlines.
• Identify, troubleshoot, and escalate onboarding blockers or concerns.
• Collaborate cross-functionally to advocate for customer needs and feedback.
• Ensure onboarding requirements and success criteria are met before transitioning to the next phase.
• Use approved AI tools to improve efficiency, communication, training, organization, and support.
• Support additional onboarding, customer success, training, and related responsibilities.

Skills

Hospitality experience

Project management

Strong communication

Customer needs analysis

Relationship building

Team collaboration

Attention to detail

Empathy and humor

Onboarding/training experience

Tools

Tripleseat platform

Job description

Tripleseat is seeking a Training Specialist to guide new customers through onboarding, ensuring confidence and support from day one. You will drive early adoption, tailor training, and manage multiple onboarding projects while collaborating across teams.

The role emphasizes empathy, strong communication, and the use of AI tools to enhance efficiency and customer success. Remote-friendly with in-person kickoff in Concord, MA.