Remote Onboarding & Success Coordinator (Contract-to-Hire)

Viewline Ventures; Philadelphia (Philadelphia County); Remote; USD 45,000 - 65,000; Full time

Job summary

Viewline Ventures is seeking a Customer Success Coordinator to help new participants get started, understand what to expect, and feel supported at every step. You will run onboarding calls, gather required information, document outcomes, and ensure progress through our process efficiently.

If you enjoy guiding people, building rapport quickly, and keeping workflows organized, this role will fit you well. Remote, contract-to-hire position with potential for full-time conversion.

Qualifications

• Friendly, clear communicator who builds trust quickly.
• Highly organized with strong attention to detail.
• Dependable and proactive in managing follow-ups.
• Comfortable following defined processes and documenting accurately.

Responsibilities

• Lead short onboarding and qualification calls with incoming participants
• Document notes, next steps, and required follow-ups precisely
• Use scripts and structured guidelines to ensure a consistent experience
• Manage scheduling and participant progress across weekly workflows
• Identify situations that require escalation or clarification
• Coordinate closely with internal teams for smooth transitions

Skills

Friendly communication

Highly organized

Detail oriented

Process documentation

Job description

Viewline Ventures is seeking a Customer Success Coordinator to help new participants get started, understand what to expect, and feel supported at every step. You will run onboarding calls, gather required information, document outcomes, and ensure progress through our process efficiently.

If you enjoy guiding people, building rapport quickly, and keeping workflows organized, this role will fit you well. Remote, contract-to-hire position with potential for full-time conversion.