Remote Team Lead, Website Onboarding

Housecall Pro; United States; Remote; USD 14,000 - 17,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Job summary

Housecall Pro is hiring a Team Lead, Website Onboarding to supervise a dedicated onboarding team and manage the end-to-end setup of Pros’ websites. You will lead process improvements, train staff, and ensure high-quality website deployments.

You will leverage AI tools to streamline builds, accelerate delivery, and enhance client satisfaction, while maintaining strong collaboration with cross-functional teams to uphold company standards.

Qualifications

• A minimum 1+ years in admin work or data entry.
• 1+ years in customer-facing roles.
• 2+ years creating websites using web design software (Duda, WordPress, GoDaddy, Squarespace, Canva).
• 1+ years leading or mentoring others.
• High School Diploma or equivalent.
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs.

Responsibilities

• Supervise and lead a team of website onboarding specialists.
• Oversee onboarding process for Pros’ websites, ensuring adherence to company standards.
• Create templated customer websites with pictures and text by using set templates and design guidelines to deliver web pages that fit their brand.
• Leverage AI tools to optimize web build quality, accelerate delivery speed, and drive overall operational efficiency.
• Serve as an escalation point for complex client inquiries or issues related to website onboarding.
• Conduct regular training sessions for the team to enhance their knowledge and skills in website onboarding.
• Analyze performance metrics and provide regular reports to management on team efficiency and client satisfaction.
• Stay informed about industry trends, web technologies, and best practices for website development.
• Troubleshoot issues that come up during the website build process; sizing, padding, widgets.

Skills

Leadership

Time management

Customer service

Empathy

Education

High School Diploma or equivalent

Tools

Duda

WordPress

GoDaddy

Squarespace

Canva

Job description

Housecall Pro is hiring a Team Lead, Website Onboarding to supervise a dedicated onboarding team and manage the end-to-end setup of Pros’ websites. You will lead process improvements, train staff, and ensure high-quality website deployments.

You will leverage AI tools to streamline builds, accelerate delivery, and enhance client satisfaction, while maintaining strong collaboration with cross-functional teams to uphold company standards.