Remote Onboarding & Operations Coordinator

EXL; Oregon; Hybrid; USD 46,000 - 52,000; Full time

Job summary

EXL Health is seeking an Onboarding and Operations Coordinator to provide temporary operational support to the Payment Integrity Quality team. You will orchestrate equipment readiness, system access, security tickets, and welcome communications for new hires, while tracking progress and escalating blockers as needed.

The role emphasizes proactive communication with managers and new hires in a fast-paced healthcare audit environment.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of administrative coordination/ onboarding support experience preferred.
• Experience supporting managers/new employees in a fast-paced environment preferred.
• Familiarity with healthcare operations or audit support is a plus but not required.
• Proficiency with Microsoft Outlook, Excel, Teams and other standard business tools required.

Responsibilities

• Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, and first-day preparation.
• Submit, monitor, and follow up on security tickets, access requests, equipment issues, and readiness items; escalate delays as needed.
• Schedule onboarding-related meetings, manager check-ins, training touchpoints, and other readiness meetings.
• Notify training partners of new hire start dates and onboarding status; report issues affecting training participation.
• Maintain trackers for onboarding tasks, access needs, equipment issues, and progress to support timely completion.
• Prepare and distribute routine reports and operational summaries per manager direction.
• Collaborate with managers, training teams, technology support, and security to resolve onboarding issues promptly.
• Document common onboarding steps and opportunities to improve the readiness process.
• Perform other duties to support audit managers and Payment Integrity Quality operations.

Skills

Organizational skills

Communication

Attention to detail

Problem solving

Time management

Education

Bachelor's degree preferred

Associate degree preferred

Tools

Microsoft Outlook

Excel

Teams

Job description

EXL Health is seeking an Onboarding and Operations Coordinator to provide temporary operational support to the Payment Integrity Quality team. You will orchestrate equipment readiness, system access, security tickets, and welcome communications for new hires, while tracking progress and escalating blockers as needed.

The role emphasizes proactive communication with managers and new hires in a fast-paced healthcare audit environment.