Remote & On-Site Service Desk Analyst

VoltaGrid LLC; Midland (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

VoltaGrid LLC in Midland, Texas, is seeking a Service Desk and Support Analyst to provide remote and desk-side Level 1 and 2 IT support for employees across the organization. You will be the central point of contact for IT incidents and service requests, handling troubleshooting, resolution, and coordination with internal teams and third-party providers while adhering to policies and service standards.

The role requires strong communication, problem-solving, and the ability to work independently

Qualifications

• Minimum of five years of experience in desktop support, systems administration, or an IT support analyst role.
• Experience supporting desktop and server operating systems and antivirus software.
• Working knowledge of Microsoft 365 and Microsoft Office applications.
• Ability to configure, support, and troubleshoot computer hardware, software, mobile devices, and peripherals.

Responsibilities

• Record, track, and manage IT incidents and service requests received by phone, email, or electronic submission through the helpdesk system.
• Diagnose, investigate, and resolve desktop hardware, software, and application issues to support business continuity.
• Coordinate resolution of issues involving local and wide area networks, back-office systems, voice services, and applications with appropriate support teams or third-party providers.
• Communicate progress and status updates to users throughout the incident and service request lifecycle, confirming resolution before closing tickets.

Skills

Desktop support

Systems administration

Customer support

Troubleshooting

Microsoft 365

Active Directory

Communication skills

Remote administration

Tools

Active Directory

Microsoft 365

Job description

VoltaGrid LLC in Midland, Texas, is seeking a Service Desk and Support Analyst to provide remote and desk-side Level 1 and 2 IT support for employees across the organization. You will be the central point of contact for IT incidents and service requests, handling troubleshooting, resolution, and coordination with internal teams and third-party providers while adhering to policies and service standards.

The role requires strong communication, problem-solving, and the ability to work independently