Remote Omnichannel Strategy Lead (Therapeutic Area)

Otsuka America Pharmaceutical Inc.; Denver (CO); Remote; USD 169,000 - 253,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Paid holidays and generous time off

Job summary

Otsuka America Pharmaceutical Inc. is seeking an Omnichannel Business Partner to lead and champion omnichannel capabilities across Brand, Medical, and Commercial teams.

You will translate strategy into scalable customer experiences and work with analytics to drive data-informed decisions in a remote, full-time role. The position requires strategic influence, cross-functional leadership, and expertise in pharmaceutical marketing and digital engagement to optimize customer interactions across

Qualifications

• 5 years of experience in pharmaceutical marketing, omnichannel strategy, digital marketing, commercial operations, consulting, or related fields.
• Demonstrated ability to influence senior stakeholders and lead cross-functional teams within complex matrix organizations.
• Experience with AI-enabled targeting, decision engines, customer orchestration, or advanced customer engagement approaches.
• Knowledge of pharmaceutical regulatory, legal, and medical review processes.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Serve as a strategic thought partner to Brand, Medical, and Commercial leadership, contributing to the development of customer engagement strategy and plans informed by deep customer insights and analytics.
• Translate business objectives into data-driven and scalable omnichannel customer engagement strategies.
• Influence senior stakeholders by bringing an outside-in perspective on customer needs, market trends, and commercial opportunities.
• Lead the development of customer engagement strategies aligned to brand objectives, customer journeys, and key moments that matter.
• Design and execute integrated customer experiences across personal and non-personal channels.

Skills

Strategic leadership

Influence stakeholders

Omnichannel strategy

Digital marketing

CRM

Analytics

Communication

Education

MBA or equivalent business experience

Tools

AI-enabled targeting

Decision engines

Customer orchestration

CRM platforms

Job description

Otsuka America Pharmaceutical Inc. is seeking an Omnichannel Business Partner to lead and champion omnichannel capabilities across Brand, Medical, and Commercial teams.

You will translate strategy into scalable customer experiences and work with analytics to drive data-informed decisions in a remote, full-time role. The position requires strategic influence, cross-functional leadership, and expertise in pharmaceutical marketing and digital engagement to optimize customer interactions across