Remote Nonprofit Sales Account Manager: Growth & Retention

Blackbaud; Charleston (SC); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Remote‑flexible workforce

401(k) program with employer match

Flexible paid time off

Parental Leave

Tuition reimbursement program

Donations for Doers

Job summary

Blackbaud's JustGiving platform seeks a Sales Customer Account Manager to own and grow a portfolio of high‑value charity partners across North America. You will combine strategic account management with new opportunity development to maximize donor retention and growth.

You’ll be an advisor to partners, closing new initiatives and expanding platform adoption, including digital services and integrations, while collaborating with cross‑functional teams to deliver measurable impact.

Qualifications

• 3+ years of experience in nonprofit sales, partner management, partner programs, or nonprofit operations.
• Strong background in operational execution within a B2B2C platform, marketplace, or social‑impact environment.
• Experience working cross‑functionally across commercial, product, technical, and operational teams.

Responsibilities

• Own and develop a portfolio of nonprofit partners, driving retention, growth, and competitive win‑backs.
• Identify and close new opportunities within existing accounts, including new initiatives, features, contract partners, and campaigns.
• Act as a trusted advisor to partners, consulting on how to maximize engagement, fundraising performance, and donor outcomes.
• Deliver compelling retention and growth pitches, grounded in data, insight, and measurable impact.
• Forecast revenue accurately and proactively identify commercial risks and growth opportunities.
• Expand partner adoption of the JustGiving platform, including Digital Services, integrations, and new product features.
• Analyze and communicate insights on fundraiser and donor behavior, seasonal trends, and competitor activity in a clear, engaging way.
• Build and maintain strong relationships with senior decision‑makers and operational stakeholders, ensuring JustGiving remains a core fundraising partner.
• Coach partners to advocate for JustGiving within their supporter communities.
• Collaborate cross‑functionally with Sales, Product, Marketing, Solutions Engineering, and Operations to deliver partner success.
• Represent JustGiving at internal and external industry events, becoming a credible voice in digital fundraising across North America.

Skills

Nonprofit sales

Account management

Cross-functional collaboration

Job description

Blackbaud's JustGiving platform seeks a Sales Customer Account Manager to own and grow a portfolio of high‑value charity partners across North America. You will combine strategic account management with new opportunity development to maximize donor retention and growth.

You’ll be an advisor to partners, closing new initiatives and expanding platform adoption, including digital services and integrations, while collaborating with cross‑functional teams to deliver measurable impact.