Remote Account Manager - Nonprofit Partnerships & Growth

FreeWill (HearstLab); United States; Remote; USD 81,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Work from home

Flexible PTO

Flexible hours

Competitive salary

Paid parental leave

Dev reimbursement

WFH reimbursement

Co-working stipend

Referral bonus

Claude AI account

Job summary

FreeWill is seeking an Account Manager on the Partner Success team to accelerate support for nonprofits nationwide. This full-time remote role offers a CAD$115,000-$128,000 OTE (base CAD$86,000-$96,000 plus equity), with a comprehensive benefits package through Sun Life and a strong focus on client relationships.

The ideal candidate has 2+ years in SaaS customer success, exceptional communication, CRM discipline, and a collaborative mindset, able to manage renewals, upsells, and partner needs

Qualifications

• 2+ years SaaS customer success experience, managing clients and negotiations, preferably in nonprofit fundraising.
• Excellent written and verbal communication with strong attention to detail.
• Strong organizational skills and CRM accuracy.
• Curious, eager to learn, and able to follow through on projects.
• Decision-making with collaborative mindset and comfort with ambiguity.
• Embodies FreeWill values: focus, joy, kindness, courage.

Responsibilities

• Maintain and renew term-based nonprofit partnerships and renewals.
• Identify opportunities to expand partnerships and add value.
• Build warm, dynamic relationships with partners and ensure they feel cared for.
• Communicate partner needs to internal teams and shape solutions.
• Lead renewal and upsell meetings with a partner-first approach.
• Collaborate with Partner Success Strategists to map the partner journey.
• Develop renewal/expansion plans and manage deadlines and problems proactively.
• Represent nonprofit partner needs across the company and communicate updates.
• Maintain accurate CRM records to support scheduling and forecasting.
• Share latest customer success techniques and trends with the team.

Skills

SaaS CS

Client management

Negotiation

CRM proficiency

Nonprofit fundraising

Tools

Salesforce

CRM software

Job description

FreeWill is seeking an Account Manager on the Partner Success team to accelerate support for nonprofits nationwide. This full-time remote role offers a CAD$115,000-$128,000 OTE (base CAD$86,000-$96,000 plus equity), with a comprehensive benefits package through Sun Life and a strong focus on client relationships.

The ideal candidate has 2+ years in SaaS customer success, exceptional communication, CRM discipline, and a collaborative mindset, able to manage renewals, upsells, and partner needs