NOC Technician

Stimulus Technologies; Oregon; Ibrido; USD 60.000 - 85.000; Tempo pieno

Descrizione del lavoro

Stimulus Technologies is seeking a NOC Technician to monitor fixed wireless and fiber networks across Nevada, California, Oregon, Missouri and New Mexico, performing first-line troubleshooting and escalation as needed. This is a remote position with occasional travel to markets, requiring residence in NV, CA, OR, MO, or NM.

The role supports 24/7 coverage, handles tickets, and coordinates with network engineering and Field Operations to quickly restore service.

Competenze

• 2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP or carrier.
• IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping and traceroute.
• Experience with network monitoring and ticketing systems.
• Clear written and verbal communication.
• Able to work rotating shifts, including nights, weekends and holidays.

Mansioni

• Monitor network alarms and performance across wireless, fiber, and core networks.
• Open, update and close tickets with complete documentation of findings and actions.
• Troubleshoot and restore service remotely before dispatching Field Operations.
• Escalate to network engineering, Field Operations and on-call staff using defined escalation paths.
• Identify outages and notify the NOC Manager and Customer Experience of customer impact.
• Provide status updates during incidents until service is restored.
• Support planned maintenance with pre- and post-change checks.
• Verify that newly installed and acquired network equipment is being monitored.
• Follow NOC runbooks and recommend improvements.
• Participate in the on-call rotation.

Conoscenze

IP networking

Network monitoring

Communication

Shift flexibility

Strumenti

Tarana

Cambium

Ubiquiti

Calix

NOC360

Zabbix

MikroTik

Juniper CLI

CompTIA Network+

CCNA

Descrizione del lavoro

NOC TechnicianStimulus Technologies - Broadband DivisionAbout UsStimulus Technologies is a leader in technology services dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We are a turnkey technology company providing Managed IT Services, VoIP, Cybersecurity, and high-speed Wireless Internet and fiber through Stimulus Broadband.Position OverviewThe NOC Technician monitors Stimulus Broadband's fixed wireless and fiber networks in Nevada, California, Oregon, Missouri and New Mexico, performs first-line troubleshooting and restoration, and escalates to network engineering and Field Operations. NOC Technicians work rotating shifts as part of 24/7 coverage and report to the NOC Manager. This is a remote position with occasional travel to markets.What You'll Be Doing

* Monitor network alarms and performance across wireless, fiber, and core networks.* Open, update and close tickets with complete documentation of findings and actions.* Troubleshoot and restore service remotely before dispatching Field Operations.* Escalate to network engineering, Field Operations and on-call staff using defined escalation paths.* Identify outages and notify the NOC Manager and Customer Experience of customer impact.* Provide status updates during incidents until service is restored.* Support planned maintenance with pre- and post-change checks.* Verify that newly installed and acquired network equipment is being monitored.* Follow NOC runbooks and recommend improvements.* Participate in the on-call rotation.

Success Profile

* Methodical troubleshooter who follows an issue through resolution.* Documents troubleshooting, escalation and resolution in ticketing system.* Stays calm and communicates clearly during outages.* Wants to build skills in wireless, fiber and IP networking.

Required Skills & Qualifications

* 2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP or carrier.* IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping and traceroute.* Experience with network monitoring and ticketing systems.* Clear written and verbal communication.* Able to work rotating shifts, including nights, weekends and holidays.* Preferred: fixed wireless (Tarana, Cambium, Ubiquiti) or fiber access (Calix) experience; NOC360 or Zabbix; MikroTik or Juniper CLI; CompTIA Network+, CCNA or equivalent.* Must reside in Nevada, California, Oregon, Missouri, or New Mexico. Adjacent states may be considered for the right candidate.

Physical Requirements

* Extended periods of working at a computer, including overnight shifts.* Occasional travel among markets.* Occasional lifting of equipment or materials up to 25 pounds.

Requirements

* Stimulus Technologies conducts pre-employment and random background checks, along with drug, alcohol, and cannabis testing. Candidates must pass all required screenings.* A valid driver's license and an acceptable driving record are required.

Alignment with Core ValuesAt Stimulus Technologies, our core values define how we work. The ideal candidate will demonstrate:

* Driven to Grow - Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes.* See a Need - Fill a Need - Proactively identifies gaps, obstacles, or opportunities and acts without waiting to be asked.* Elevate Others - Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment.* Extreme Ownership - Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses.* Celebrate Success - Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared.