Remote NOC Shift Supervisor: Lead 24x7 Network Ops

ASM Research, An Accenture Federal Services Company; Lansing (MI); Hybrid; USD 94,100 - 132,500; Full time

Job summary

A technology solutions company is seeking a NOC Shift Supervisor to manage shift operations in a dynamic environment. In this role, you will lead a team responsible for monitoring and supporting enterprise networks, ensuring service availability, and managing incidents. The ideal candidate has a Bachelor’s degree and 4-7 years of experience in network operations or service delivery management. This position offers competitive compensation and requires U.S. citizenship for remote federal IT work.

Qualifications

• 4–7 years of experience in service delivery management or NOC roles.
• Strong understanding of incident-management principles.
• Ability to obtain and maintain a Public Trust investigation.

Responsibilities

• Oversee a shift of Network Operations Center personnel.
• Coordinate real-time incident detection and escalation.
• Maintain documentation of incidents and operational metrics.

Skills

Leadership

Incident management

Communication

Problem-solving

Organizational skills

Education

Bachelor’s degree in Information Technology or related field

Tools

IT service-management tools

Network monitoring tools

Job description

A technology solutions company is seeking a NOC Shift Supervisor to manage shift operations in a dynamic environment. In this role, you will lead a team responsible for monitoring and supporting enterprise networks, ensuring service availability, and managing incidents. The ideal candidate has a Bachelor’s degree and 4-7 years of experience in network operations or service delivery management. This position offers competitive compensation and requires U.S. citizenship for remote federal IT work.