Remote NOC Engineer - GPU Clusters & Incident Response

REALM; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

REALM is seeking a NOC Engineer to support live GPU clusters in a remote setup across US or Southeast Asia. You’ll monitor health, drive incident response, and build automation to reduce manual work.

You’ll own runbooks, communicate proactively during incidents, and work across time zones with a 24/7 coverage model. Prior NOC or infrastructure monitoring experience is required, with a passion for automation and reliability.

Qualifications

• 1+ years in a NOC, network operations, or infrastructure monitoring
• Interest or experience in automation and scripting
• Comfortable with rotating shifts including nights and weekends for 24/7 coverage

Responsibilities

• Monitor live GPU clusters and triage incidents within SLA
• Escalate to Tier 3 when vendor-level issues arise
• Build and improve internal tools and automation to reduce manual work
• Write and maintain runbooks and SOPs based on real incidents
• Own the customer experience of every incident with proactive communication

Skills

Automation and scripting

Observability tooling

GPU/HPC monitoring awareness

Tools

Datadog

Grafana

PagerDuty

Job description

REALM is seeking a NOC Engineer to support live GPU clusters in a remote setup across US or Southeast Asia. You’ll monitor health, drive incident response, and build automation to reduce manual work.

You’ll own runbooks, communicate proactively during incidents, and work across time zones with a 24/7 coverage model. Prior NOC or infrastructure monitoring experience is required, with a passion for automation and reliability.