AI GPU Cloud Ops Engineer - L1 Support

Bitdeer (NASDAQ: BTDR); San Jose (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Bitdeer Technologies Group is seeking an L1 NOC/US Data Center operator to support NeoCloud's GPU DCs during 8AM–8PM PST shifts. You will monitor GPU clusters, networks, and storage, respond to alerts, and execute runbooks for common incidents across shore-to-APAC handoffs.

Your role includes hardware triage, data collection for escalation, and maintaining runbooks while collaborating with ServiceNow/Jira teams. This position requires physical data center tasks and strong documentation skills.

Qualifications

• 2+ years in NOC, data center operations, or IT support role.
• Basic Linux system administration (command line, log analysis, service management).
• Familiarity with monitoring tools (Prometheus, Grafana, Nagios, or equivalent).
• Experience with ticketing systems (ServiceNow, Jira Service Management).
• Ability to perform physical data center tasks: rack and stack, cabling, hardware replacement.
• Strong communication skills for shift handoffs, incident documentation, and escalation.
• Ability to work 8AM-8PM PST shift schedule (12-hour shifts with rotation).
• Curiosity about automation — you don't just execute the runbook, you question repeated issues.

Responsibilities

• Monitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards.
• Respond to alerts and execute runbooks for common incidents: GPU errors, link flaps, node failures, storage alerts.
• Perform hardware triage: identify failed GPUs, NICs, PSUs, disks, and cables from monitoring data and physical inspection.
• Execute standard remediation: GPU reset, node drain/reboot, link re-seat, BMC recovery.
• Collect diagnostic data for L2/SME escalation: logs, DCGM output, network diagnostics, hardware health reports.
• Manage incident tickets from creation through resolution or escalation (ServiceNow/Jira).
• Perform physical DC tasks: cable installation, hardware swap-outs, rack and stack, labeling (on-site roles).
• Execute structured shift handoffs at 8AM and 8PM PST with the APAC operations team.
• Maintain and update operational runbooks based on recurring issues.
• Assist with hardware deployment, firmware updates, and inventory management under SME guidance.

Skills

NOC operations

Linux basics

Communication skills

Automation curiosity

Structured data mindset

Tools

Prometheus

Grafana

Nagios

ServiceNow

Jira

DCGM

Job description

Bitdeer Technologies Group is seeking an L1 NOC/US Data Center operator to support NeoCloud's GPU DCs during 8AM–8PM PST shifts. You will monitor GPU clusters, networks, and storage, respond to alerts, and execute runbooks for common incidents across shore-to-APAC handoffs.

Your role includes hardware triage, data collection for escalation, and maintaining runbooks while collaborating with ServiceNow/Jira teams. This position requires physical data center tasks and strong documentation skills.