SRE L1: GPU Cloud Platform Ops & Incident Response

Bitdeer Technologies Group; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Bitdeer Technologies Group seeks an L1 NOC engineer to monitor US GPU data centers and act as the escalation point for incidents. You will execute SOPs, triage hardware, and feed the platform with ground truth to improve automation.

Work primarily on-site, handling incident tickets, performing physical tasks, and collaborating with the APAC team. Strong communication and Linux skills are essential for day-to-day operations.

Qualifications

• 2+ years in NOC, data center operations, or IT support.
• Basic Linux system administration and log analysis.
• Familiarity with monitoring tools and ticketing systems.
• Ability to perform physical data center tasks and handoffs.
• Strong communication and structured data handling skills.

Responsibilities

• Monitor GPU cluster health, networks, storage, and environment.
• Respond to alerts and execute runbooks for incidents.
• Identify failed hardware during triage and perform remediation.
• Manage incident tickets from creation to resolution.
• Update runbooks and contribute to automation data.

Skills

NOC experience

Linux basics

Monitoring tools

Ticketing systems

Physical data center tasks

Strong communication

Shift work (8AM-8PM PST)

Automation curiosity

Structured data handling

Tools

Prometheus

Grafana

Nagios

ServiceNow

Jira Service Management

Job description

Bitdeer Technologies Group seeks an L1 NOC engineer to monitor US GPU data centers and act as the escalation point for incidents. You will execute SOPs, triage hardware, and feed the platform with ground truth to improve automation.

Work primarily on-site, handling incident tickets, performing physical tasks, and collaborating with the APAC team. Strong communication and Linux skills are essential for day-to-day operations.