GPU Cloud Ops SRE (L1) - Incident Response & Automation

Bitdeer; San Jose (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Bitdeer Technologies Group seeks an L1 NOC/Operations associate to monitor GPU data center health and respond to alerts. You will execute runbooks, triage hardware, and escalate complex incidents to SME teams as needed.

You will work within 8AM–8PM PST shifts for NeoCloud US GPU DCs, logging findings to build automations for the platform and aiding inventory and firmware tasks as directed.

Qualifications

• 2+ years in NOC, data center operations, or IT support role.
• Basic Linux system administration (command line, log analysis, service management).
• Familiarity with monitoring tools (Prometheus, Grafana, Nagios, or equivalent).
• Experience with ticketing systems (ServiceNow, Jira Service Management).

Responsibilities

• Monitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards.
• Respond to alerts and execute runbooks for common incidents: GPU errors, link flaps, node failures, storage alerts.
• Perform hardware triage: identify failed GPUs, NICs, PSUs, disks, and cables from monitoring data and physical inspection.
• Execute standard remediation: GPU reset, node drain/reboot, link re-seat, BMC recovery.
• Collect diagnostic data for L2/SME escalation: logs, DCGM output, network diagnostics, hardware health reports.
• Manage incident tickets from creation through resolution or escalation (ServiceNow/Jira).
• Perform physical DC tasks: cable installation, hardware swap-outs, rack and stack, labeling (on-site roles).
• Execute structured shift handoffs at 8AM and 8PM PST with the APAC operations team.
• Maintain and update operational runbooks based on recurring issues.
• Assist with hardware deployment, firmware updates, and inventory management under SME guidance.

Skills

NOC Ops

Linux

Monitoring

Prometheus

Grafana

Nagios

ServiceNow

Jira

Tools

Prometheus

Grafana

Nagios

ServiceNow

Jira

Job description

Bitdeer Technologies Group seeks an L1 NOC/Operations associate to monitor GPU data center health and respond to alerts. You will execute runbooks, triage hardware, and escalate complex incidents to SME teams as needed.

You will work within 8AM–8PM PST shifts for NeoCloud US GPU DCs, logging findings to build automations for the platform and aiding inventory and firmware tasks as directed.