NOC Engineer - AI-Driven GPU Incident Response

Axe Compute; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Axe Compute is seeking NOC Engineers who own the customer experience for live GPU cluster deployments, using automation, AI tools, and continuous process improvement to drive SLA performance rather than merely monitor it.

You will build tools and runbooks, write and improve SOPs, and treat every shift as an opportunity to make the NOC better than you found it, coordinating with data center operators and vendors to resolve client-impacting issues.

Qualifications

• Experience building automation for monitoring and incident response.
• Interest or experience in automation or tooling beyond following procedures.
• Willingness to work 24/7 shifts and on-call rotations.

Responsibilities

• Monitor live GPU clusters, health, power, cooling, and network status.
• Triage and resolve incidents within SLA, escalating to Tier 3 when needed.
• Create and improve runbooks, SOPs, and automation to reduce toil.

Skills

Automation

Scripting

Datadog

Grafana

PagerDuty

Incident response

Tools

Datadog

Grafana

PagerDuty

Job description

Axe Compute is seeking NOC Engineers who own the customer experience for live GPU cluster deployments, using automation, AI tools, and continuous process improvement to drive SLA performance rather than merely monitor it.

You will build tools and runbooks, write and improve SOPs, and treat every shift as an opportunity to make the NOC better than you found it, coordinating with data center operators and vendors to resolve client-impacting issues.