Network Technical Support

Fort Point LLC; Canonsburg (Washington County); On-site; USD 50,000 - 70,000; Full time

Job summary

A telecommunications firm is seeking a NOC Specialist in Canonsburg to provide essential support in managing network operations. This role involves monitoring and resolving network issues, interacting with clients, and ensuring compliance with operational standards. Candidates should have an associates degree, and 3-5 years in customer service, preferably within telecommunications. The position offers a hybrid schedule, allowing for remote work on certain days.

Qualifications

• 3-5 years of customer service experience is crucial.
• Telecommunication and wireless experience preferred.
• Familiarity with network management systems is a plus.

Responsibilities

• Monitor and resolve network issues in the NOC.
• Analyze alarms and restore services for small cell operations.
• Engage with field operations and Tier 2 support as needed.

Skills

Customer service

Problem solving

Wireless telecommunications experience

MS Office proficiency

Education

Associates degree or equivalent technical training

Job description

Seeking NOC Specialist to provide support in Network Operations Center including monitoring, resolving, testing and escalating network DAS and Small Cell issues to ensure compliance with customer requirements.

This is a 2nd shift opportunity, 2PM-10PM EST (hybrid work schedule = 3 days in office and Monday and Friday are Remote

Responsibilities:

• Serve as primary support for small cell operations by managing internal customer devices, performing analysis on alarms, and taking steps to restore services
• Engage field operations and Tier 2 support for network equipment issues as needed
• Respond to client requests and notifiy clients of network problems and business impacts
• Surveil and monitor the DAS and Small Cell networks by using provided systems and tools to remotely access complex equipment and resolve alarm issues on these networks.
• Recognize correlation of multiple alarm conditions or tickets to identify root cause and possible resolution.
• Monitor internal communication with Fiber NOC on alarm status and resolutions.
• Interface with field personnel to verify repairs, testing of alarm systems and documenting resolutions
• Basic configuration and troubleshooting of DAS network alarms
• Provide first contact for large scale outages and provide feedback on outages for customers, contractors, technicians and others involved

EDUCATIONS/SKILLS REQUIRED:

• Associates degree or equivalent technical training on electronics or IT
• 3-5 years of customer serivce and/or service dispatch experience
• Telecommunication and wireless experience preferred.

Other skills:

• Knowledge of wireless telecommunications network management systems
• Excellent customer serice skills with strong problem solving skills
• Proficient with MS Office
• Skilled at multi-task in completing tickets for maintenance purposes