Remote NOC Analyst II — Network Ops & Mentoring

VC3, Inc.; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

VC3, Inc. is seeking a NOC Analyst II to monitor and maintain our network and systems, ensuring uptime and performance for clients across the United States and Canada.

The role offers remote work from the USA and opportunities to mentor junior analysts within the NOC. The ideal candidate has 3+ years in network and system monitoring, strong troubleshooting and communication skills, and a proactive approach to incident management.

Qualifications

• 3+ years of experience in network and system monitoring.
• Experience with monitoring tools and incident response.
• Strong analytical and problem-solving abilities.

Responsibilities

• Monitor network and system performance using monitoring tools and software.
• Identify and troubleshoot complex network and system issues, escalating as necessary.
• Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary.
• Perform system and network device configurations and deployments, as coordinated with the Backup Specialists and Toolset Orchestration Specialists.
• Maintain accurate documentation of network and system configurations and changes.
• Collaborate with cross-functional teams to resolve issues and implement solutions.
• Monitor and respond to alerts and notifications generated by our network and system monitoring tools.
• Provide timely and effective communication of network and system issues to internal and external stakeholders.
• Participate in on-call rotation and respond to after-hours incidents as needed.
• Mentor and train Analyst I on network and system monitoring best practices.
• Ensure Tickets are properly created and notated to account for time
• Manage personal workload and ensure that service level agreements (SLAs) are met.
• Additional duties as required.

Skills

Network monitoring

Troubleshooting

Analytical skills

Communication skills

Independent worker / Teamwork

Education

Associate's degree in Computer Science or related field

Tools

ConnectWise Ticketing

OpenDNS

Kaseya VSA

PRTG

Job description

VC3, Inc. is seeking a NOC Analyst II to monitor and maintain our network and systems, ensuring uptime and performance for clients across the United States and Canada.

The role offers remote work from the USA and opportunities to mentor junior analysts within the NOC. The ideal candidate has 3+ years in network and system monitoring, strong troubleshooting and communication skills, and a proactive approach to incident management.