Remote NM Enterprise Customer Success Leader

Impruvon; Baltimore (MD); On-site; USD 95,000 - 118,000; Full time

Benefits offered by this job

Medical coverage

401(k) retirement plan

Flexible PTO

Job summary

Impruvon, a healthcare SaaS company, is seeking an Enterprise Customer Success Manager – New Mexico State Lead to drive the state program across providers. You will own executive relationships, mentor a team of In-State CSMs, and ensure successful implementation, adoption, and ROI of the Impruvon platform.

This remote role requires strong leadership, program management, and the ability to navigate complex government healthcare environments, with up to 25% travel and residency in New Mexico or

Qualifications

• 7+ years in Customer Success or enterprise account management in healthcare SaaS.
• Experience managing large enterprise or government accounts with complex stakeholders.
• Direct people management: hiring, onboarding, developing teams.
• Strong program and project management for multi-site rollouts.
• Excellent executive communication with C-suite and public sector stakeholders.
• Willingness to travel up to 25%.
• Residence in New Mexico or willing to relocate before start.

Responsibilities

• Own enterprise program leadership for the NM providers.
• Manage stakeholder relationships at multiple levels including agency leadership and executives.
• Oversee end-to-end customer success across software, hardware, and services for the enterprise program.
• Lead deployments: planning, cross-functional collaboration, QA, go-live, and optimization.
• Drive adoption, measure ROI, and report through QBRs and performance updates.
• Mentor and manage In-State CSMs and support scalable customer experience expansion.

Skills

Executive communication

People management

Program management

Healthcare SaaS

Stakeholder management

Strategic leadership

Tools

HubSpot

JIRA

Confluence

Job description

Impruvon, a healthcare SaaS company, is seeking an Enterprise Customer Success Manager – New Mexico State Lead to drive the state program across providers. You will own executive relationships, mentor a team of In-State CSMs, and ensure successful implementation, adoption, and ROI of the Impruvon platform.

This remote role requires strong leadership, program management, and the ability to navigate complex government healthcare environments, with up to 25% travel and residency in New Mexico or