Strategic Enterprise CSM — Remote, Value Realization

Imprivata; United States; Remote; USD 136,000 - 166,000; Full time

Job summary

Imprivata is seeking an Enterprise Customer Success Manager (CSM) in the United States to drive value realization for top customers, lead account strategies, and ensure renewals and expansions.

The role emphasizes cross-functional collaboration, executive-level engagement, and proactive advocacy, with a focus on AI-enabled optimization of CS workflows. Remote US-based position with travel up to 40%.

Qualifications

• Bachelor's degree in Business or related discipline.
• 5+ years of experience in software services, preferably healthcare or enterprise software.
• Proven ability to build executive-level relationships and influence stakeholders.
• Exceptional communication, presentation, and storytelling skills.
• Travel up to 40% of the time.

Responsibilities

• Engage with assigned customers to develop an account strategy that drives customer value realization and renewals.
• Develop and execute account strategies to drive value realization and identify expansion opportunities.
• Build and maintain executive-level relationships within accounts to strengthen partnership with Imprivata.
• Create and manage Success Plans aligned to customer outcomes and track progress.

Skills

Cybersecurity domain

Executive relationships

Presentation skills

Cross-functional collaboration

Travel 40%

Strategic account management

Education

Bachelor's degree in Business or related discipline

Job description

Imprivata is seeking an Enterprise Customer Success Manager (CSM) in the United States to drive value realization for top customers, lead account strategies, and ensure renewals and expansions.

The role emphasizes cross-functional collaboration, executive-level engagement, and proactive advocacy, with a focus on AI-enabled optimization of CS workflows. Remote US-based position with travel up to 40%.