State Lead, Enterprise CSM — New Mexico (Remote)

Impruvon, Inc; New Mexico; Remote; USD 95,000 - 118,000; Full time

Benefits offered by this job

Competitive compensation

Company-paid medical coverage

Dental & vision available

401(k) retirement plan

Life, AD&D, STD & LTD insurance

Flexible PTO + company holidays

Remote-friendly work environment

Job summary

Impruvon, Inc. is seeking an Enterprise Customer Success Manager – New Mexico State Lead to guide the statewide medication management program across participating providers.

You will own executive relationships, shape strategy, and ensure successful implementation, adoption, and expansion of the Impruvon platform. The role requires 7+ years in healthcare SaaS, strong leadership, and ability to navigate complex government environments.

Qualifications

• 7+ years of experience in Customer Success, Enterprise Account Management, or a similar customer-facing role, preferably within healthcare SaaS.
• Demonstrated success managing large enterprise or government accounts with complex stakeholder environments.
• Strong program and project management skills with experience delivering multi-site implementations.
• Excellent communication skills with executive presence and experience engaging C-suite and public sector stakeholders.
• Ability to balance strategic program leadership with tactical execution.
• Experience with customer success tools and platforms (e.g., HubSpot, JIRA, Confluence, or similar systems).
• Healthcare industry knowledge including HIPAA, DEA compliance, and electronic medical records (Epic, Cerner, Meditech, etc.) strongly preferred.
• Ability to travel up to 25% of the time.
• Must reside in, or be willing to relocate to, New Mexico prior to start date.

Responsibilities

• Lead state-wide enterprise customer success program across NM.
• Manage executive relationships with providers and partner organizations.
• Oversee a team of 1–3 In-State CSMs supporting providers across the state.
• Collaborate with Product and Engineering to align roadmaps and program delivery.
• Deliver quarterly business reviews (QBRs) and performance reporting.
• Drive adoption, ROI, and renewal rates across the provider network.

Skills

Enterprise Account Management

Healthcare SaaS

Program Management

Leadership

Customer Success

Stakeholder Management

Executive communication

Tools

HubSpot

JIRA

Confluence

Job description

Impruvon, Inc. is seeking an Enterprise Customer Success Manager – New Mexico State Lead to guide the statewide medication management program across participating providers.

You will own executive relationships, shape strategy, and ensure successful implementation, adoption, and expansion of the Impruvon platform. The role requires 7+ years in healthcare SaaS, strong leadership, and ability to navigate complex government environments.