Remote NJ: Associate Program Manager, Home Weatherization

ICF; New Jersey; Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

Quality of life: Flexible workplace

Volunteer opportunities

Tuition reimbursement and professional

401k matching and ESPP

Job summary

ICF is seeking an Associate Program Manager for its Home Weatherization Program in New Jersey. The role supports the Senior Program Manager in executing energy efficiency retrofits for income-qualified households, from intake to scheduling, installation oversight, and QA, ensuring compliance with program requirements.

Ideal candidates have a background in residential energy efficiency, strong organization and communication skills, and are able to collaborate with internal teams, trade allies,

Qualifications

• Bachelor’s degree or higher required.
• 5+ years of program coordination experience.
• Experience in energy efficiency or housing services.
• Willingness to travel 20% of the time.
• Ability to pass background check, valid driver’s license, MVR and drug screening.

Responsibilities

• Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight.
• Support implementation of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, Weatherization) to meet production goals.
• Monitor customer feedback and complaint tracker, driving timely resolution and positive customer experience.
• Track project progress, address service interruptions, ensure subcontractors respond within timelines.
• Prepare and deliver reports for internal and external stakeholders, including progress summaries and improvement recommendations.
• Participate in technical training and contribute to continuous improvement efforts.
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.

Skills

Organizational skills

Communication skills

MS Office

CRM platforms

Bilingual EN/ES

Energy efficiency knowledge

Education

Bachelor's degree in energy management, environmental science, public administration, or related field

Tools

MS Office (Word/Outlook/PowerPoint)

Job description

ICF is seeking an Associate Program Manager for its Home Weatherization Program in New Jersey. The role supports the Senior Program Manager in executing energy efficiency retrofits for income-qualified households, from intake to scheduling, installation oversight, and QA, ensuring compliance with program requirements.

Ideal candidates have a background in residential energy efficiency, strong organization and communication skills, and are able to collaborate with internal teams, trade allies,