Remote Associate Program Manager - Home Weatherization

ICF; New York (NY); Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

Quality of life: Flexible workplace

Donation matching

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF is seeking an Associate Program Manager for the Home Weatherization Program in a remote-friendly role based in New Jersey. You will support the Senior Program Manager in executing retrofit projects for income-qualified households, overseeing intake, eligibility, scheduling, installation oversight, and QA to ensure regulatory compliance and quality outcomes.

You will coordinate daily operations, track progress, and drive continuous improvements across Phase 1 and Phase 2 workstreams, with

Qualifications

• Bachelor's degree in energy management, environmental science, public administration, or related field (one year of experience can be substituted for one year of education).
• 5+ years of experience in program coordination.
• Must have experience in energy efficiency or housing services.
• Must be able to travel 20% of the time.
• Must pass background check, have a valid driver's license, MVR check and drug screening.

Responsibilities

• Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight.
• Support the implementation of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals.
• Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience.
• Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines.
• Report on daily service interruption and ensure subcontractors' timely response to resolve it.
• Collaborate with subcontractors, field teams and other stakeholders to promote program awareness and drive participation.
• Serve as a support point of contact for installation partners and field teams, resolving operational issues and facilitating clear communication.
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement.
• Participate in technical training sessions and contribute to continuous improvement efforts.
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
• Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment.

Skills

Project coordination

Energy efficiency

Communication skills

Bilingual English/Spanish

Education

Bachelor's degree in energy management, environmental science, public administration, or related field

Tools

Microsoft Office Suite

CRM platforms

Job description

ICF is seeking an Associate Program Manager for the Home Weatherization Program in a remote-friendly role based in New Jersey. You will support the Senior Program Manager in executing retrofit projects for income-qualified households, overseeing intake, eligibility, scheduling, installation oversight, and QA to ensure regulatory compliance and quality outcomes.

You will coordinate daily operations, track progress, and drive continuous improvements across Phase 1 and Phase 2 workstreams, with