Remote Associate Program Manager – Weatherization

PSE&G Clean Energy Jobs Program; New York (NY); Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

401k matching

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

ICF is seeking an Associate Program Manager for the Home Weatherization Program in New Jersey/remote candidates in NJ. You will support the full lifecycle of retrofit projects from intake to post-install QA, coordinating with subcontractors, field teams and community partners.

You will drive production goals across energy assessments, direct installs, HVAC upgrades and weatherization activities, while ensuring program compliance and strong customer experience.

Qualifications

• Familiarity with weatherization measures, energy audits, and health & safety protocols is a plus
• Strong organizational and communication skills
• Proficiency in Microsoft Office Suite and CRM platforms
• Excellent communication and interpersonal skills
• Ability to work with all levels of internal employees, as well as outside clients and vendors
• Experience working with income-qualified programs or utility-sponsored initiatives
• Knowledge of NJ Shares, Census Tract eligibility, and community outreach strategies preferred
• Proficiency in MS Office Applications (Word, Outlook, Excell, PowerPoint)
• Bilingual (English/Spanish) preferred
• Compensation: posted range broad; base salary anticipated within range

Responsibilities

• Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight
• Support the implementation of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals
• Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience
• Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines
• Report on daily service interruption and ensure subcontractors’ timely response to resolve it
• Collaborate with subcontractors, field teams and other stakeholders to promote program awareness and drive participation
• Serve as a support point of contact for installation partners and field teams, resolving operational issues and facilitating clear communication
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement
• Participate in technical training sessions and contribute to continuous improvement efforts
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit
• Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment

Education

Bachelor’s degree in energy management, environmental science, public administration or related field

Job description

ICF is seeking an Associate Program Manager for the Home Weatherization Program in New Jersey/remote candidates in NJ. You will support the full lifecycle of retrofit projects from intake to post-install QA, coordinating with subcontractors, field teams and community partners.

You will drive production goals across energy assessments, direct installs, HVAC upgrades and weatherization activities, while ensuring program compliance and strong customer experience.