Associate Program Manager - Home Weatherization Program - ICF

PSE&G Clean Energy Jobs Program; Oregon; Hybrid; USD 89,000 - 152,000; Full time

Benefits offered by this job

Flexible workplace

Donation matching

Tuition reimbursement

Professional development resources

401k matching

Employee Stock Purchase Plan

Job summary

ICF is seeking an Associate Program Manager for the Home Weatherization Program, focusing on delivering energy efficiency services to income-qualified households. The role collaborates with the Senior Program Manager to ensure program execution, compliance, and continuous improvement across intake, eligibility, scheduling, installation oversight, and QA.

The position requires residential weatherization expertise, strong communication, and ability to work with internal teams, trade allies, and

Qualifications

• Bachelor's degree in energy management, environmental science, public administration, or related field.
• 5+ years of program coordination experience.
• Experience in energy efficiency or housing services.
• Ability to travel 20% of the time.
• Pass a background check and drug screening.

Responsibilities

• Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight.
• Support Phase 1 and Phase 2 workstreams to meet production goals.
• Monitor customer feedback and drive timely resolutions.
• Track project progress and ensure subcontractors respond on time.
• Prepare and deliver reports for stakeholders; summarize production progress.

Skills

Organizational skills

Communication skills

CRM platforms

MS Office

Interpersonal skills

Stakeholder collaboration

Bilingual (English/Spanish)

Education

Bachelor's degree in energy management or related field

Tools

Microsoft Office Suite

CRM platforms

Job description

Hiring Company Overview

Associate Program Manager - Home Weatherization Program

Location: New Jersey Remote - candidates must be in or willing to relocate to New Jersey to be considered.

Ready to make a difference? The Associate Program Manager for Home Weatherization serves as a key contributor to the success of the ICF retrofit engagement initiative, working closely with the Senior Program Manager to ensure seamless program execution. In this role, the Associate Program Manager supports the operational and management aspects of delivering energy efficiency services to income-qualified households, helping to advance program goals and maintain compliance with regulatory standards.From the initial stages of customer intake and eligibility verification through contractor scheduling, installation oversight, and post-installation quality assurance, the Associate Program Manager plays an integral part in managing the full lifecycle of retrofit projects.This position requires a strong understanding of residential energy efficiency practices, including direct install measures, HVAC upgrades, and building envelope improvements, to ensure that all weatherization measures are implemented effectively and meet program requirements.Acting as a liaison between internal teams, trade allies, and communitypartners, the Associate Program Manager fosters clear communication and collaboration to keep projects on track and stakeholders engaged. Beyond day-to-day coordination, this role contributes to data tracking and reporting, identifying operational bottlenecks, and recommending solutions that drive continuous improvement and enhance customer satisfaction.Success in this position calls for a blend of project coordination skills, technical knowledge of weatherization practices, and a deep commitment to serving vulnerable populations through equitable and impactful energy programs. By supporting the Senior Program Manager and ensuring operational excellence, the Associate Program Manager helps deliver meaningful outcomes for households and communities across the retrofit engagement initiative.

About ICF

Working at ICFICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more

Job Description

What we would like you to have:

• Familiarity with weatherization measures, energy audits, and health & safety protocols is a plus.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Excellent communication and interpersonal skills.
• Ability to work with all levels of internal employees, as well as outside clients and vendors.
• Experience working with income-qualified programs or utility-sponsored initiatives.
• Knowledge of NJ Shares, Census Tract eligibility, and community outreach strategies preferred.
• Proficiency in MS Office Applications (Word, Outlook, Excell, PowerPoint).
• Bilingual (English/Spanish) preferred.

Job Responsibilities

What you will be doing:

• Assist in managing day-to-day operations of the Home Weatherization Field Services team, including subcontractor oversight.
• Support the implementation of Phase 1 (Energy Assessment & Direct Install) and Phase 2 (HVAC, Water Heating, and Weatherization) workstreams to meet production goals.
• Monitor customer feedback and complaint tracker, driving timely resolution and maintaining a positive customer experience.
• Track project progress, address service interruptions promptly, and ensure subcontractors respond within required timelines.
• Report on daily service interruption and ensure subcontractors' timely response to resolve it.
• Collaborate with subcontractors, field teams and other stakeholders to promote program awareness and drive participation.
• Serve as a support point of contact for installation partners and field teams, resolving operational issues and facilitating clear communication.
• Prepare and deliver reports for internal and external stakeholders, including summaries of production progress and recommendations for improvement.
• Participate in technical training sessions and contribute to continuous improvement efforts.
• Identify operational inefficiencies and recommend process enhancements to improve turnaround time and service quality.
• Support quality assurance protocols and ensure adherence to BPI standards for energy efficiency retrofit.
• Represent the program at community events, workshops, or partner meetings to enhance visibility and drive enrollment.

What we need you to have (minimum qualifications):

• Bachelor's degree in energy management, environmental science, public administration, or related field (one year of experience can be substituted for one year of education).
• 5+ years of experience in program coordination.
• Must have experience in energy efficiency or housing services.
• Must be able to travel 20% of the time.
• Must be able to pass a background check, have a valid driver's license, and successfully pass a Motor Vehicle Records (MVR) check and drug screening.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

The pay range for this position based on full-time employment is:$89,261.00 - $151,744.00

Reasonable Accommodations

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records.