Remote Night-Shift Verifications Specialist

First Advantage Global operating Centre; United States; Remoto; USD 25.000 - 34.000; Tempo pieno

Descrizione del lavoro

First Advantage is seeking an Operations Specialist in the United States to handle inbound and outbound calls for references, education, credential and employment verification. The role requires high attention to detail and strong analytical reporting to clients.

Candidates should be prepared for night-shift schedules and remote work arrangements. Responsibility includes calling, collecting verification data, updating records, and coordinating with multiple departments to resolve status updates

Competenze

• Inbound calls/transactions experience recommended (but not required).
• Excellent command of the English language.
• Proficiency with basic computer applications, e.g. Microsoft Office and Web browsers.

Mansioni

• Manage Inbound and Outbound calls for references verifications.
• Obtain verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Update database and complete verification report.
• Perform other duties as assigned.

Conoscenze

Inbound calls experience

English proficiency

Strumenti

Microsoft Office

Web browsers

Descrizione del lavoro

First Advantage is seeking an Operations Specialist in the United States to handle inbound and outbound calls for references, education, credential and employment verification. The role requires high attention to detail and strong analytical reporting to clients.

Candidates should be prepared for night-shift schedules and remote work arrangements. Responsibility includes calling, collecting verification data, updating records, and coordinating with multiple departments to resolve status updates