Operations Specialist (Voice Process) - Mumbai

First Advantage Global operating Centre; United States; Remote; USD 28,000 - 36,000; Full time

Job summary

First Advantage Global operating Centre is seeking an Operations Specialist to manage inbound and outbound calls for employment, education, and other reference verifications. You will gather information, verify credibility, and update records to generate comprehensive client reports.

The role requires strong English skills, attention to detail, and comfort with a night-shift schedule. Remote work is available, with collaboration across internal teams to ensure timely background check outcomes.

Qualifications

• Excellent command of the English language.
• Strong attention to detail required.
• Ability to handle multiple tasks and maintain data accuracy.

Responsibilities

• Answer inbound and outbound calls for references, education, credential and employment verification.
• Obtain verification information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information in the database.
• Answer inquiries from candidates and clients regarding background checks.
• Coordinate with other departments via phone and email.
• Transfer calls to appropriate departments.
• Update database and complete verification reports.
• Complete database checks and set up client orders as needed.
• Perform quality checks and other duties as assigned.

Skills

Clear English communication

Attention to detail

Analytical mindset

Tools

Microsoft Office

Job description

What You’ll Do

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Responsibilities:

• Manage Inbound and Outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Other duties may be required such as:
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

What You Will Need to be Successful:

• Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful:

• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft office and Web browsers
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Willing to work on a NIGHT SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

_ Equal Employment Opportunities at First Advantage _
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.