Operations Specialist

First Advantage; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

First Advantage is seeking a remote background check verifier to handle inbound and outbound calls for employment, education and other references verifications. You will obtain verification data via various channels, investigate credibility, and update records in the database.

The role requires handling inquiries from candidates and clients about status, coordinating with departments, and transferring calls as needed.

Qualifications

• Experience doing inbound calls/transactions is recommended.
• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g. Microsoft Office and Web browsers
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Willing to work on a NIGHT SHIFT schedule.

Responsibilities

• Manage inbound and outbound calls for employment, education and other references verifications.
• Obtain Verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments
• Update database and complete verification report.
• Setting up client orders
• Completing database check
• Work allocation duties
• Quality checks

Job description

Manage Inbound and Outbound calls for employment, education and other references verifications.

Obtain Verification and references information via phone, fax, mail, etc.

Investigate and confirm reference credibility.

Update reference contact information within database.

Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.

Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)

Coordinate with other departments via phone and email regarding the status of the background check.

Transferring calls to appropriate departments

Update database and complete verification report.

Other duties may be required such as:

Setting up client orders

Completing database check

Work allocation duties

Quality checks

What You Will Need to be Successful:

Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful:

Requires excellent command on the English language and can handle conversational interviews.

Proficiency on basic computer applications, e.g. Microsoft office and Web browsers

Must be amenable to work remotely in the Night Shift and/or shifting schedules.

Willing to work on a NIGHT SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The companys culture is shaped by its core values Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

Employee Impact Groups

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR, award-winning manager development progam