Remote Night-Shift Call Center Agent (Tech Support)

Lucky Lincoln Gaming, LLC; Chicago (IL); On-site; USD 23,000 - 32,000; Part time

Job summary

Lucky Lincoln Gaming, LLC is seeking a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. You will provide technical assistance over the phone for 240+ partners to troubleshoot gaming machine issues and generate service tickets when needed.

Responsibilities include handling 50-65 daily calls, creating and closing tickets, and prioritizing urgent issues while coordinating with field technicians and collectors.

Qualifications

• Ability to multitask with minimal direction.
• Strong communication and interpersonal skills to interact with customers, peers, and managers.
• Attentive to detail with a passion to learn and grow.
• Weekend and evening availability.
• Previous experience in a call center or customer-focused environment.

Responsibilities

• Place and answer 50-65 calls per day to address needs or issues with service.
• Create, follow up on, and close tickets daily.
• Focus on increasing percentage of remote fix tickets.
• Prioritize and organize calls by urgency.
• Supervise route/status of field technicians and collectors to prioritize daily schedule.
• Maintain and update call logs and documentation.
• Build relationships with location owners and team members.

Skills

Multitasking

Communication skills

Attention to detail

Evening/weekend availability

Customer service

Education

High school diploma or GED

Tools

Call center software

Job description

Lucky Lincoln Gaming, LLC is seeking a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. You will provide technical assistance over the phone for 240+ partners to troubleshoot gaming machine issues and generate service tickets when needed.

Responsibilities include handling 50-65 daily calls, creating and closing tickets, and prioritizing urgent issues while coordinating with field technicians and collectors.