Remote Bilingual IT Service Desk Analyst (English/Turkish)

CAI; Lincoln (NE); Remote; USD 20,000 - 29,000; Part time

Benefits offered by this job

401k retirement plan

Paid sick leave

Remote work

Paid time off

Job summary

CAI in Lincoln, NE is seeking a Bilingual Service Desk Analyst (English/Turkish) to provide Level 1 IT support to users. This part-time remote role covers overnight hours 12:30am–4:30am EST weekdays, delivering timely customer service and technical assistance.

You will handle password resets, basic hardware and software troubleshooting, and document all tickets. The ideal candidate combines strong communication skills with a customer-focused mindset and the ability to work independently in a

Qualifications

• Minimum 6-12 months experience in a Service Desk or technical support role.
• Minimum 6-12 months of customer service experience.
• Bilingual in English and Turkish (written and oral).
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication skills.
• Ability to work part-time weekdays 12:30am–4:30am EST.

Responsibilities

• Provide general IT end-user support.
• Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.
• Provide first level support including but not limited to: password resets, troubleshooting hardware remotely, troubleshooting software, and other questions.
• Properly escape unresolved issues to the next level of support with strong supporting documentation.
• Follow documented processes to resolve customer issues.
• Ensure proper recording, categorization, documentation, and closure of all tickets.
• Analyze impact and urgency and prioritize issues accordingly.
• Drive positive results in Customer Experience through timely responses and professional interaction.
• Demonstrate self-direction in meeting targets for performance metrics.

Skills

Bilingual English/Turkish

Education

High School Diploma or GED

Job description

CAI in Lincoln, NE is seeking a Bilingual Service Desk Analyst (English/Turkish) to provide Level 1 IT support to users. This part-time remote role covers overnight hours 12:30am–4:30am EST weekdays, delivering timely customer service and technical assistance.

You will handle password resets, basic hardware and software troubleshooting, and document all tickets. The ideal candidate combines strong communication skills with a customer-focused mindset and the ability to work independently in a