Remote Bilingual Service Desk Analyst (Spanish/English)

CAI; Salem (OR); Remote; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support and customer service to English and Spanish speaking users. This full-time remote role handles requests via phone, email, or chat and requires solid documentation and escalation when needed.

Ideal candidates have at least 6 months in a Service Desk or technical support role, strong customer service experience, and excellent communication and problem-solving skills.

Qualifications

• Minimum 6 months experience in a Service Desk role and/or technical support role.
• Minimum 6 months of customer service experience in a professional industry.
• Bilingual in English and Spanish (written and spoken).
• Ability to work Weekdays 4:00am–12:30pm EST.
• Strong troubleshooting and documentation skills.

Responsibilities

• Provide General IT end-user support and resolve basic issues.
• Interact via phone, email, chat to diagnose technical problems.
• Reset passwords and perform remote troubleshooting of devices.
• Document tickets clearly and escalate unresolved issues with proper notes.
• Maintain knowledge of Service Desk procedures and services.

Skills

Service Desk experience

Customer service

Bilingual English/Spanish

Strong communication

Troubleshooting

Earliest shift coverage

Education

High School Diploma or GED

Job description

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support and customer service to English and Spanish speaking users. This full-time remote role handles requests via phone, email, or chat and requires solid documentation and escalation when needed.

Ideal candidates have at least 6 months in a Service Desk or technical support role, strong customer service experience, and excellent communication and problem-solving skills.