Remote Night Operations Specialist

Landstar System, Inc.; Oregon; Hybrid; USD 25,000 - 32,000; Full time

Job summary

Landstar System, Inc. is seeking a Night Operations Coordinator to join its remote team. You will answer calls from agents, BCOs, brokers, and customers, solving issues to keep freight moving overnight.

This role requires a strong service mindset, discipline, and problem-solving skills in a home-based environment. Training lasts 90 days on an 8-hour shift, with start times around noon to 2pm local time. After training, you rotate 4 days on/4 days off, with schedules 5pm–5am Central or 6pm–6am

Qualifications

• High School Diploma or equivalent required.
• At least 6 months of experience in customer service or a call center.
• Strong verbal and written communication skills.
• Geography knowledge is helpful.

Responsibilities

• Answer after-hours calls for all departments.
• Resolve issues to keep freight moving overnight.
• Issue funds to capacity providers for emergency needs within guidelines.
• Complete Landstar Service Incident Reports (LSIR) on service-related issues.
• Respond to and resolve logistics issues between agents, BCOs and customers.
• Support the Accident Hotline and respond to requests for assistance as required.

Skills

Customer service

Call center

Communication

Geography knowledge

Education

High School Diploma or equivalent

Tools

Word

Excel

Internet

Outlook

Job description

Landstar System, Inc. is seeking a Night Operations Coordinator to join its remote team. You will answer calls from agents, BCOs, brokers, and customers, solving issues to keep freight moving overnight.

This role requires a strong service mindset, discipline, and problem-solving skills in a home-based environment. Training lasts 90 days on an 8-hour shift, with start times around noon to 2pm local time. After training, you rotate 4 days on/4 days off, with schedules 5pm–5am Central or 6pm–6am