Senior Tech Support Specialist - Hybrid, Rotating Schedule

Landstar; Jacksonville (FL); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Landstar is seeking a Senior Support Specialist to provide expert level technical assistance and customer service to our Agents, BCOs, Employees and Customers from Landstar. The role requires strong knowledge of PC operating systems and web browsers, and experience in a help desk or customer support capacity.

You will work a rotating shift including Saturdays in Jacksonville, with hybrid onsite scheduling and remote troubleshooting. Employment at Landstar includes comprehensive benefits.

Qualifications

• High School diploma or GED required.
• One-year experience in a help desk related role.
• Associates degree preferred or equivalent.
• Willing to pursue Help Desk Certification.

Responsibilities

• Record events and problems and their resolution.
• Assist when able or route incidents to the appropriate area within the company for further handling.
• Provide expert level support and troubleshooting skills on all supported applications including Landstaronline, LEADS Online, Mobile Apps, Direct Scan, Orbit, Express Trak, TMS, Forwarder Logic and Landstarmail.
• Serve as a first point of contact for customers seeking technical assistance via phone or email and determine the best solution.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Mentor junior staff members.
• Be part of the on-call rotation.

Skills

Customer service

Help desk

Technical support

Data entry

English

Education

High School Diploma or GED

Associate degree

Tools

Landstaronline

LEADS Online

Mobile Apps

TMS

Landstarmail

Job description

Landstar is seeking a Senior Support Specialist to provide expert level technical assistance and customer service to our Agents, BCOs, Employees and Customers from Landstar. The role requires strong knowledge of PC operating systems and web browsers, and experience in a help desk or customer support capacity.

You will work a rotating shift including Saturdays in Jacksonville, with hybrid onsite scheduling and remote troubleshooting. Employment at Landstar includes comprehensive benefits.