Night Operations Coordinator - Transportation

Landstar System, Inc.; Oregon; Hybrid; USD 25,000 - 32,000; Full time

Job summary

Landstar System, Inc. is seeking a Night Operations Coordinator to join its remote team. You will answer calls from agents, BCOs, brokers, and customers, solving issues to keep freight moving overnight.

This role requires a strong service mindset, discipline, and problem-solving skills in a home-based environment. Training lasts 90 days on an 8-hour shift, with start times around noon to 2pm local time. After training, you rotate 4 days on/4 days off, with schedules 5pm–5am Central or 6pm–6am

Qualifications

• High School Diploma or equivalent required.
• At least 6 months of experience in customer service or a call center.
• Strong verbal and written communication skills.
• Geography knowledge is helpful.

Responsibilities

• Answer after-hours calls for all departments.
• Resolve issues to keep freight moving overnight.
• Issue funds to capacity providers for emergency needs within guidelines.
• Complete Landstar Service Incident Reports (LSIR) on service-related issues.
• Respond to and resolve logistics issues between agents, BCOs and customers.
• Support the Accident Hotline and respond to requests for assistance as required.

Skills

Customer service

Call center

Communication

Geography knowledge

Education

High School Diploma or equivalent

Tools

Word

Excel

Internet

Outlook

Job description

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location

Remote in either Rockford IL or Jacksonville FL

Schedule

4 On / 4 Off, 5pm – 5am Central / 6p-6a Eastern. 90 days of Training will be Monday – Friday 8-hour shifts starting between noon and 2pm depending upon time zone.

Salary range

$18.29 - $22.86, depending upon experience

What work will you perform?

As a Night Operations Coordinator you will answer calls from agents, Business Capacity Owners (BCOs/drivers), broker carriers, employees, external customers and field personnel to help across a wide range of situations. The successful candidate is a problem solver with a service orientation that believes in solving customer needs in a single call. This is a role where you will spend most of your shift answering the phones to ensure freight keeps moving overnight. No night is ever the same. This is a remote, work from home position which requires discipline. Your initial 90 days of training will be on an 8 hour shift, Monday – Friday schedule with a start time between noon and 2pm, depending upon your time zone. Post training, you will work a 4 days on and 4 days off rotating schedule from 5pm – 5am Central or 6pm – 6am Eastern. Only those available for this schedule should apply.

Essential Responsibilities

• Answer after-hours calls for all departments
• Issue funds to capacity providers for emergency needs within guidelines
• Authorize funds to venders as needed for BCO’s equipment repairs/loans
• Complete Landstar Service Incident Reports (LSIR) on any service-related issues
• Respond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers
• Support the Accident Hotline and respond to requests for assistance as required
• Assist with cargo discrepancies/claims, contact after hours on call staff when needed.
• Assist BCOs with all border crossing/customs issues
• Email Permits, answer routing questions, answer questions regarding state requirements and state permits.
• Provide HAZMAT spill assistance as needed.
• Issue authorizations to shops for all company trailers for any repairs or preventative maintenance as needed.
• Issue authorizations to BCO’s for emergency tire purchases
• Support Managed Accounts as needed.

Required Minimum Experience and Education

• High School Diploma or equivalent
• 6 months of experience in customer service in a call center environment.

Preferred Experience and Education

• 6 months of experience in the transportation industry

Knowledge, Skills, and Abilities

• Geography knowledge
• Working knowledge Word, Excel, Internet and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills
• Strong interpersonal skills
• Strong problem solving and decision-making skills
• Ability to use software system to document all customer interactions

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.