Remote Night Operations Planner — Field Dispatch Lead

ECOLAB; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible schedule

Long-term career path

Remote work

Job summary

Join Ecolab's sales and service team as an Operations Planning Specialist (OPS) to cover our Night and Weekend team as a remote worker working 4 10 hour shifts (Wed-Sat). The OPS coordinates service assignments for 300+ field associates and drives operational excellence to deliver best-in-class solutions for our customers.

The role supports scheduling, dispatch, and optimization of field resources across corporate accounts, with a focus on collaboration with SR/TR teams and area leadership.

Qualifications

• High School diploma or equivalent
• 3-5 years of work experience in sales, customer service, or related fields, including relevant military experience
• Immigration sponsorship is not available for this role
• Role is open to US-Based employees only

Responsibilities

• Note: The OPS schedules WO for all field associates.
• Responsible for processing and assigning high-volume service requests and corporate account rollout requests.
• Edit all incoming service requests to ensure we are allotting the proper time for each job.
• Schedule events for the SR team first, and if they are unavailable, arrange them for the Territory rep.
• Follow up with SR to Open and Close WOs while on-site.
• Efficiently dispatch service technicians to customer locations, ensuring prioritization of service requests.
• Corporate accounts and VAST requests.
• Develop and maintain schedules to ensure proper utilization of the SR / TR team, adjusting as needed depending on customer needs.
• Work with SR / TR team to reschedule jobs that could not be completed due to equipment or customer delays
• Optimize service technician hours, availability, and accountability.
• Follow up with SR/TR requests that are past due and ensure that they are closed on time.
• Collaborate with the Service Operations Manager to plan schedules and execute large-scale rollouts for Corporate Accounts.
• Work with Area Leadership to ensure Grow, and Gain initiatives are met.
• Continually partner with the field to solve problems and influence operations to drive field effectiveness.

Skills

Sales experience

Customer service

Microsoft Excel

Salesforce

SAP

Independent work

Dispatch

Organizational skills

Problem solving

Leadership

Education

Associate's degree or trade school certification

High School diploma or equivalent

Tools

Salesforce

SAP

Job description

Join Ecolab's sales and service team as an Operations Planning Specialist (OPS) to cover our Night and Weekend team as a remote worker working 4 10 hour shifts (Wed-Sat). The OPS coordinates service assignments for 300+ field associates and drives operational excellence to deliver best-in-class solutions for our customers.

The role supports scheduling, dispatch, and optimization of field resources across corporate accounts, with a focus on collaboration with SR/TR teams and area leadership.