Remote Network Technician — IT Ops & Client Support

Digital Industry, LLC; Silver Spring (MD); On-site; USD 30,000 - 48,000; Full time

Job summary

Digital Industry, LLC is seeking a Network Technician in Silver Spring, MD for full-time work. You will support and troubleshoot ongoing IT operations and interact with clients and IT professionals to resolve issues.

The role requires handling escalated tickets and service requests to ensure client satisfaction. Strong communication and documentation skills, plus 3+ years in network management, are preferred.

Qualifications

• 3+ years’ experience in computer network management.
• Strong IT knowledge across network, workstation, server, and cloud operations.
• Experience with Microsoft Windows and Apple macOS operating systems.

Responsibilities

• Support and troubleshoot ongoing IT operations.
• Interact with clients and IT professionals to resolve issues.
• Escalate tickets as needed and handle service requests to ensure client satisfaction.

Skills

Customer service

Network basics

Troubleshooting

Documentation

Education

CompTIA Network+ or Cisco certification

Tools

Microsoft Windows

Apple macOS

RMM tools

PSA tools

Job description

Digital Industry, LLC is seeking a Network Technician in Silver Spring, MD for full-time work. You will support and troubleshoot ongoing IT operations and interact with clients and IT professionals to resolve issues.

The role requires handling escalated tickets and service requests to ensure client satisfaction. Strong communication and documentation skills, plus 3+ years in network management, are preferred.