Network Technician

TEEMA; Grand Rapids (MI); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Medical insurance

401(k)

Job summary

A staffing and recruiting firm is seeking a Network Technician for a full-time, onsite role in Grand Rapids, Michigan. The ideal candidate will handle network installations, troubleshooting, and end-user support. Strong customer service and de-escalation skills are essential. Benefits include medical insurance and a 401(k).

Qualifications

• 2-3 years of experience in networking (installing switches and network devices, cabling, configuring Layer 2 switches).
• 2-3 years of End User Support or Customer Support for technical issues; hardware break-fix experience.
• Excellent customer service and de-escalation skills.

Responsibilities

• Perform network installations, configure Layer 2 switches, cabling, and related devices.
• Troubleshoot network issues and handle trouble tickets to resolution.
• Provide end-user support for technical issues and hardware break-fix as needed.
• Deliver strong customer service and de-escalation when interacting with users.

Skills

Networking installation

Troubleshooting

End user support

Customer service

De-escalation skills

Tools

Network +

CCENT

CCNA

Job description

Overview

Technology Staffing and Recruiting Professional / Sales is seeking a Network Technician who can perform all aspects of network installs, troubleshooting, and ticket resolution. This is a full-time role with the company providing great benefits. The position is onsite with no travel required.

Base pay range

$26.00/hr - $28.00/hr

Responsibilities

• Perform network installations, configure Layer 2 switches, cabling, and related devices.
• Troubleshoot network issues and handle trouble tickets to resolution.
• Provide end-user support for technical issues and hardware break-fix as needed.
• Deliver strong customer service and de-escalation when interacting with users.

Qualifications

• 2-3 years of experience in networking (installing switches and network devices, cabling, configuring Layer 2 switches).
• 2-3 years of End User Support or Customer Support for technical issues; hardware break-fix experience.
• Excellent customer service and de-escalation skills.

Preferred/Plusses

• Network +
• CCENT
• CCNA

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Information Technology

Industries

• Staffing and Recruiting

Benefits

• Medical insurance
• 401(k)