NETWORK TECHNICIAN

Digital Industry, LLC; Silver Spring (MD); On-site; USD 30,000 - 48,000; Full time

Job summary

Digital Industry, LLC is seeking a Network Technician in Silver Spring, MD for full-time work. You will support and troubleshoot ongoing IT operations and interact with clients and IT professionals to resolve issues.

The role requires handling escalated tickets and service requests to ensure client satisfaction. Strong communication and documentation skills, plus 3+ years in network management, are preferred.

Qualifications

• 3+ years’ experience in computer network management.
• Strong IT knowledge across network, workstation, server, and cloud operations.
• Experience with Microsoft Windows and Apple macOS operating systems.

Responsibilities

• Support and troubleshoot ongoing IT operations.
• Interact with clients and IT professionals to resolve issues.
• Escalate tickets as needed and handle service requests to ensure client satisfaction.

Skills

Customer service

Network basics

Troubleshooting

Documentation

Education

CompTIA Network+ or Cisco certification

Tools

Microsoft Windows

Apple macOS

RMM tools

PSA tools

Job description

Position:

Network Technician (Silver Spring, MD)

Type:

Full-time

Compensation/Pay:

$22 to $35 per hr – Commensurate with Experience

Essential Duties And Responsibilities

This position is for a level 2 technician who can support and troubleshoot ongoing I.T. operations. The job role will include interaction with clients and other I.T. professionals.

Success in the position will be based on your ability to meet or exceed the client’s expectations while ensuring the work is completed accurately and within a reasonable timeframe. Assisting with escalated tickets will be required in this position along with any other service requests needed to ensure client satisfaction.

Knowledge, Skills, And/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to work on multiple priorities and activities simultaneously.

• Excellent listening and communications skills, both verbal and written.
• Strong customer relationship skills.
• Organized, detail oriented and self-motivated.
• Ability to provide and maintain detailed documentation on each job.
• Ability to build positive and collaborative relationships.
• Willingness and desire to develop professionally.
• Ability to work well as part of a team.
• Strong core I.T. skills with knowledge of network, workstation, server, and cloud based operations.
• Experience in Microsoft Windows and Apple Operating Systems.
• Understanding of cloud-based workplace environments
• Problem-solving and structured troubleshooting abilities

Educational/Vocational/Previous Experience Recommendations: Microsoft, CompTIA, and Cisco Certifications preferred, 3+ years’ experience in computer network management is preferred. Experience with I.T. PSA and RMM tools a big plus.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Professional office environment
• Ability to work from a professional environment from home required
• Reliable auto transportation required.
• Local travel will be periodically required during the work day.

Other Prerequisites

• Applicants will be asked to take a technical proficiency exam prior to the interview process.
• Background and driving record check will be performed prior or after an employment offer is extended.