Remote Network Operations Engineer – Real-Time NOC Pro

Eliassen Group; Little Rock (AR); Remote; USD 69,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with match

Life insurance

Job summary

Eliassen Group seeks a Network Operations Engineer / Network Operations Analyst to deliver real-time monitoring and incident response for a large enterprise network. You will manage eyes-on-glass operations across 500+ global sites, troubleshooting Layer 1–3 faults, coordinating with ISPs, and following SOPs in a 24x7 environment.

The role emphasizes proactive detection, swift triage, clear communication, and smooth handoffs as you ramp to independent operations after training.

Qualifications

• Approximately 3–5 years in network operations or NOC with strong Cisco exposure.
• Hands‑on eyes‑on‑glass monitoring experience in a 24x7 setting.
• Proficiency in Layer 1–3 troubleshooting and incident management.
• Experience handling circuit outages, BGP, VLANs, and tunneling scenarios.
• Proven coordination with ISPs and carriers during outages.

Responsibilities

• Monitor enterprise network health and respond to real‑time incidents across Discover, Diners Club, and Pulse environments.
• Triage and resolve circuit and connectivity outages, including BGP events, tunnels, and VLAN issues.
• Navigate Cisco devices and execute diagnostic commands to isolate Layer 1–3 faults.
• Coordinate directly with ISPs and vendors to elevate and drive resolution.
• Communicate status and impact through emails, calls, and documented updates.
• Prioritize multiple simultaneous outages and maintain engagement until stabilization.
• Follow established SOPs and contribute to documentation quality.
• Operate within a primary/secondary rotation balancing active incidents and support activities.
• Support preemptive mitigation and proactive monitoring practices.
• Transition to independent operations after ramp‑up and training.

Skills

Cisco networking

Eyes-on-glass monitoring

Incident management

BGP

VLANs

Vendor coordination

Education

Bachelor's degree

Tools

SecureCRT

SolarWinds

Riverbed

Packet analysis

Ansible

Scripting

Job description

Eliassen Group seeks a Network Operations Engineer / Network Operations Analyst to deliver real-time monitoring and incident response for a large enterprise network. You will manage eyes-on-glass operations across 500+ global sites, troubleshooting Layer 1–3 faults, coordinating with ISPs, and following SOPs in a 24x7 environment.

The role emphasizes proactive detection, swift triage, clear communication, and smooth handoffs as you ramp to independent operations after training.