Remote Network Engineer (MSP) - VPN & Firewall Specialist

UPTIME; United States; Remote; ZAR 385,912 - 462,247; Full time

Job summary

UPTIME is seeking a Network Engineer to own day-to-day monitoring, troubleshooting, and documentation for client and internal environments. The role is fully remote, aligned with US hours, and offers a salary up to R38,000 monthly plus benefits.

You'll configure VLANs, VPNs (SSL/IPsec), firewalls, and wireless networks, while coordinating with on-site staff and other engineers to deliver reliable, customer-ready network services in a fast-paced MSP setting.

Qualifications

• Hands-on experience with Cisco, Cisco Meraki, Fortinet/FortiGate, and Palo Alto-class network environments.
• VPN setup and troubleshooting experience is mandatory, especially SSL VPN and IPsec/site-to-site VPN.
• Firewall experience: policies, NAT, ACLs, routing, DNS impact, log review, and security rule troubleshooting.
• Switching/routing experience: VLANs, STP, trunks, access ports, port channels/EtherChannel, inter-VLAN routing, routing tables and reserving IPs.
• Wireless experience: access point support, SSIDs, roaming/client drops, coverage issues, and Meraki/controller dashboard alerts.
• Monitoring mindset: uptime, latency, packet loss, bandwidth saturation, interface errors, AP failures, and recurring degradation patterns.
• Remote change discipline: backups, change notes, validation, rollback plan, and coordination with on-site smart-hands.
• Strong communication: clear ticket updates, escalation notes, change summaries, and client-ready impact statements.

Responsibilities

• Troubleshoot outages, slow network reports, VPN failures, wireless issues, VLAN problems, DHCP/DNS symptoms, routing issues, and intermittent connectivity.
• Configure VLANs, trunks/access ports, ACLs, NAT, routes, SSIDs, DHCP relay, firewall policies, SSL VPN, and IPsec/site-to-site VPN tunnels.
• Perform remote changes using backups, change notes, testing steps, rollback plans, and clear escalation paths.
• Maintain clean documentation for tickets, network changes, monitoring findings, and client-facing updates.

Skills

Cisco

Meraki

Fortinet

Palo Alto

VPN setup

VPN troubleshooting

Firewall policies

NAT

ACLs

Routing

DNS impact

Wireless

Meraki dashboard

Monitoring

Remote changes

Change management

Communication

CCNA

CCNP

Fortinet

Palo Alto

Meraki

Zscaler

SD-WAN

CUCM/voice

Azure

VMware/Hyper-V

Tools

Halo

Hudu

Ninja

ScreenConnect

Job description

UPTIME is seeking a Network Engineer to own day-to-day monitoring, troubleshooting, and documentation for client and internal environments. The role is fully remote, aligned with US hours, and offers a salary up to R38,000 monthly plus benefits.

You'll configure VLANs, VPNs (SSL/IPsec), firewalls, and wireless networks, while coordinating with on-site staff and other engineers to deliver reliable, customer-ready network services in a fast-paced MSP setting.