Network Engineer - Fully Remote - US Hours

UPTIME; United States; Remote; ZAR 385,912 - 462,247; Full time

Job summary

UPTIME is seeking a Network Engineer to own day-to-day monitoring, troubleshooting, and documentation for client and internal environments. The role is fully remote, aligned with US hours, and offers a salary up to R38,000 monthly plus benefits.

You'll configure VLANs, VPNs (SSL/IPsec), firewalls, and wireless networks, while coordinating with on-site staff and other engineers to deliver reliable, customer-ready network services in a fast-paced MSP setting.

Qualifications

• Hands-on experience with Cisco, Cisco Meraki, Fortinet/FortiGate, and Palo Alto-class network environments.
• VPN setup and troubleshooting experience is mandatory, especially SSL VPN and IPsec/site-to-site VPN.
• Firewall experience: policies, NAT, ACLs, routing, DNS impact, log review, and security rule troubleshooting.
• Switching/routing experience: VLANs, STP, trunks, access ports, port channels/EtherChannel, inter-VLAN routing, routing tables and reserving IPs.
• Wireless experience: access point support, SSIDs, roaming/client drops, coverage issues, and Meraki/controller dashboard alerts.
• Monitoring mindset: uptime, latency, packet loss, bandwidth saturation, interface errors, AP failures, and recurring degradation patterns.
• Remote change discipline: backups, change notes, validation, rollback plan, and coordination with on-site smart-hands.
• Strong communication: clear ticket updates, escalation notes, change summaries, and client-ready impact statements.

Responsibilities

• Troubleshoot outages, slow network reports, VPN failures, wireless issues, VLAN problems, DHCP/DNS symptoms, routing issues, and intermittent connectivity.
• Configure VLANs, trunks/access ports, ACLs, NAT, routes, SSIDs, DHCP relay, firewall policies, SSL VPN, and IPsec/site-to-site VPN tunnels.
• Perform remote changes using backups, change notes, testing steps, rollback plans, and clear escalation paths.
• Maintain clean documentation for tickets, network changes, monitoring findings, and client-facing updates.

Skills

Cisco

Meraki

Fortinet

Palo Alto

VPN setup

VPN troubleshooting

Firewall policies

NAT

ACLs

Routing

DNS impact

Wireless

Meraki dashboard

Monitoring

Remote changes

Change management

Communication

CCNA

CCNP

Fortinet

Palo Alto

Meraki

Zscaler

SD-WAN

CUCM/voice

Azure

VMware/Hyper-V

Tools

Halo

Hudu

Ninja

ScreenConnect

Job description

Network Engineer
Fully remote - South Africa - work from home
Industry - MSP
Salary - Up to R38,000 basic per month plus benefits

Hours - US hours (typically 3pm - 12am SAST)

ROLE OVERVIEW

• Own day-to-day network monitoring, troubleshooting, configuration, and documentation for client and internal environments.
• Support network gear remotely, including switches, firewalls, routers, access points, and VPNs connected at the Fair Lawn site.
• Work closely with NEs; coordinate with Engineers when physical access is required.
• Operate with MSP discipline: clear ticket notes, safe changes, proactive monitoring, and customer-ready communication.

DAILY MONITORING FOCUS

• Availability: Internet/WAN/LAN uptime, VPN tunnel status, firewall/switch/AP health, and key device alerts.
• Performance: bandwidth usage, network speed, interface utilization, latency, jitter, packet loss, and ping drops.
• Wireless: AP status, SSID availability, roaming/client drops, coverage concerns, and dashboard/controller alerts.
• Escalation: document findings, identify trends, summarize business impact, and elevate to Local NEs with next steps.

CORE RESPONSIBILITIES

• Troubleshoot outages, slow network reports, VPN failures, wireless issues, VLAN problems, DHCP/DNS symptoms, routing issues, and intermittent connectivity.
• Configure VLANs, trunks/access ports, ACLs, NAT, routes, SSIDs, DHCP relay, firewall policies, SSL VPN, and IPsec/site-to-site VPN tunnels.
• Perform remote changes using backups, change notes, testing steps, rollback plans, and clear escalation paths.
• Maintain clean documentation for tickets, network changes, monitoring findings, and client-facing updates.

MUST-HAVE SKILLS

• Hands-on experience with Cisco, Cisco Meraki, Fortinet/FortiGate, and Palo Alto-class network environments.
• VPN setup and troubleshooting experience is mandatory, especially SSL VPN and IPsec/site-to-site VPN.
• Firewall experience: policies, NAT, ACLs, routing, DNS impact, log review, and security rule troubleshooting.
• Switching/routing experience: VLANs, STP, trunks, access ports, port channels/EtherChannel, inter-VLAN routing, routing tables and reserving IPs.
• Wireless experience: access point support, SSIDs, roaming/client drops, coverage issues, and Meraki/controller dashboard alerts.
• Monitoring mindset: uptime, latency, packet loss, bandwidth saturation, interface errors, AP failures, and recurring degradation patterns.
• Remote change discipline: backups, change notes, validation, rollback plan, and coordination with on-site smart-hands.
• Strong communication: clear ticket updates, escalation notes, change summaries, and client-ready impact statements.

PREFERRED SKILLS

• Certifications such as CCNA, CCNP Enterprise/Security, Fortinet, Palo Alto, Meraki, or equivalent credentials.
• MSP experience supporting multiple clients, different network standards, and urgent network escalations.
• Supporting Go-lives and Network migrations before, during and after onboarding new clients
• Experience with Cisco Catalyst, Meraki MX/MS/MR, FortiSwitch, FortiAP, Cisco ASA/Firepower, Palo Alto, and FortiGate platforms.
• Adjacent technical exposure: Cisco ISE, Zscaler, SD-WAN, CUCM/voice networks, syslog, Azure, VMware/Hyper-V, Linux, and Windows servers.
• Experience with ticketing/PSA platform such as Halo and Documentation tool such as Hudu.
• Experience with RMM tools such as Ninja and ScreenConnect