Network Engineer – Managed Services

Coordinated Business Systems; Minnesota; On-site; USD 65,000 - 85,000; Full time

Job summary

Coordinated Business Systems in Minnesota seeks a Network Engineer for our Managed Services team. You’ll analyze, monitor, and resolve complex networking issues across diverse client environments, with onsite and remote support and after-hours on-call rotation.

You’ll bring 3+ years MSP network engineering, strong troubleshooting, and experience with SonicWall, Fortinet, Ubiquiti, and VPNs, plus familiarity with ConnectWise and IT Glue.

Qualifications

• ≥3 years of Network Engineering experience in a Managed Service Provider environment.
• ≥5 years of combined IT field experience (network engineering, service desk, field technician, etc.).
• Expertise in setup, maintaining, and troubleshooting networking (firewalls, switches, network protocols, VPN) with virtualization experience as a plus.
• Experience with backup & disaster recovery monitoring (Datto and Slide preferred).
• Experience supporting Microsoft Server 2016-2022 environments.
• Excellent troubleshooting, organizational, and communication skills.
• Knowledge of cybersecurity incident handling; ability to communicate updates via PSA tools, email and phone.
• Valid driver’s license with reliable transportation and clean driving record; CJIS requirements.

Responsibilities

• Collaborate with the service desk and network engineering teams to resolve complex networking issues.
• Provide onsite and remote support to clients across diverse environments.
• Monitor, manage, and maintain client systems using RMM tools.
• Install, configure, troubleshoot and resolve network, server, and end-user issues.
• Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone.
• Collaborate with third-party vendors to expedite issue resolution.
• Manage and document service tickets with accurate time entry.
• Participate in an after-hours on-call rotation (approx. 1 week every 5–6 weeks).
• Ensure adherence to company policies, procedures, and security best practices.

Skills

Network Engineering

Troubleshooting

Communication

Cybersecurity

Time Entry

Tools

SonicWall

Fortinet

Ubiquiti

Datto

Slide

ConnectWise

IT Glue

PSA tools

Job description

$65k - $85k

The Role

Ready to take your technical expertise to the next level without burning out in the process? At Coordinated Business Systems, we believe great engineers do their best work when they’re supported, challenged, and trusted, not treated like a ticket-closing machine.

We’re a privately owned, established company focused on long-term growth, strong client relationships, and building a team people actually want to stay with. That means meaningful work, realistic expectations, and enough technical variety to keep you challenged without constant chaos and burnout.

We’re looking for a Network Engineer to play a key role within our Managed Services team, serving as a technical expert while helping design, stabilize, and support complex client environments. You’ll work alongside experienced professionals, contribute to high-level IT initiatives, and help deliver the kind of service that keeps clients with us long term.

This is a full-time role responsible for the analysis, monitoring, management, and implementation of a wide range of networking and IT initiatives.

Position Summary

• Collaborate with the service desk and network engineering teams to resolve complex networking issues
• Provide onsite and remote support to clients across highly diverse environments
• Monitor, manage, and maintain client systems using RMM tools
• Install, configure, troubleshoot and resolve network, server, and end-user issues
• Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone
• Collaborate with third-party vendors to expedite issue resolution
• Manage and document service tickets with accurate time entry
• Participate in an after-hours on-call rotation (approx. 1 week every 5–6 weeks)
• Ensure adherence to company policies, procedures, and security best practices

About Coordinated

For over 40 years, Coordinated Business Systems has empowered companies across
Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in
Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.
We’re proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing, every time.

• ≥ 3 years of Network Engineering experience in a Managed Service Provider environment.
• ≥5 years of combined IT field experience (network engineering, service desk, field technician, etc.)
• Expertise in setup, maintaining, and troubleshooting networking (firewalls, switches, network protocols, VPN) with virtualization experience as a plus. Experience with SonicWall, Fortinet, and Ubiquiti preferred.
• Experience with backup & disaster recovery monitoring. Experience with Datto and Slide preferred
• Experience supporting Microsoft Server 2016-2022 environments
• Excellent troubleshooting, organizational, and communication skills
• Knowledge and understanding of how to effectively handle cybersecurity incidents
• Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone. Experience with ConnectWise and IT Glue preferred
• Manage and document service tickets with accurate time entry
• Support clients with our Remote Monitoring and Management solution
• Valid driver’s license with reliable transportation and clean driving record. Must pass drug test & CJIS authorization requirements

Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply: Network Engineer – Managed Services