Remote NC Peer Support Specialist I

Promise Resource Network; North Carolina; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Promise Resource Network is seeking a Warmline Peer Support Specialist I for a remote, full-time role serving North Carolina residents. The position emphasizes empathetic listening, resource linkage, and careful documentation of calls and chats.

Responsibilities include maintaining supportive relationships, handling multiple conversations, and escalation when crisis signals arise. Strong communication and NC peer-support certification are required.

Qualifications

• Excellent communication skills and the ability to listen reflectively.
• Demonstrates empathy, boundaries, and non-judgmental interaction.
• Experience in peer support or related field is preferred.
• Strong written and verbal documentation skills.
• Knowledge of community resources and crisis response basics.

Responsibilities

• Provide pre-crisis support and guidance via phone, text, and chat.
• Build relationships with callers and connect to appropriate resources.
• Document interactions accurately and maintain logs per guidelines.
• Operate across multiple platforms while managing several conversations.
• Stay calm and empathetic during distressed calls and escalate as needed.

Skills

Communication skills

Active listening

Time management

Conflict resolution

Remote communication tools

Education

NC Certified Peer Support Specialist

Tools

Microsoft Teams

Word processing

Spreadsheets

Databases

Presentation software

Job description

Promise Resource Network is seeking a Warmline Peer Support Specialist I for a remote, full-time role serving North Carolina residents. The position emphasizes empathetic listening, resource linkage, and careful documentation of calls and chats.

Responsibilities include maintaining supportive relationships, handling multiple conversations, and escalation when crisis signals arise. Strong communication and NC peer-support certification are required.