Charlotte Respite Peer Support Specialist - 2nd Shift

Promise Resource Network; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Promise Resource Network in Charlotte, NC seeks a Respite Peer Support Specialist for the 2nd shift. This role provides trauma-informed, peer-to-peer support, including advocacy, connecting to housing and benefits resources, and managing the peer warm line.

The organization is survivor-led and focused on healing, wellness, and recovery through compassionate peer support. The position emphasizes teamwork, crisis awareness, and ongoing growth within a healing environment.

Qualifications

• Current NC Certified Peer Support Specialist.
• Lived experience with mental health and/or substance use recovery and eligibility for NC PSS certification.
• Commitment to the philosophy of peer support and recovery.
• Ability to receive guidance, training, and mentoring to grow skills.
• Demonstrates leadership by modeling PRN's mission and values.
• Ability to interact effectively with the public, providers, and other stakeholders.

Responsibilities

• Share personal experience to encourage mental health wellness and recovery.
• Assist in connecting with mental health services and local resources.
• Provide telephone support via the 24-hour peer warm line.
• Maintain a clean, safe environment and perform cleaning duties as needed.
• Support guests through all phases of their stay and during discharge planning.
• Collaborate with the Respite team and communicate clearly with colleagues.
• Document, track, and report as required.
• Perform all other duties as assigned by leadership.

Skills

Trauma-informed care

Peer support experience

Lived MH/SA experience

Excellent communication

Team collaboration

Documentation & reporting

Tools

MS Office

Word processing

Spreadsheets

Databases

Presentations

Job description

Promise Resource Network Charlotte Respite Peer Support Specialist - 2nd Shift Charlotte, NC Full time

The Respite Peer Support Specialist will provide trauma-sensitive peer-to-peer support within the context of the peer Respite. Supports offered will include advocacy, providing information and opportunities to connect to local resources, support around housing and benefits, one on one mutual support and group support, as well as managing the peer support warm line if needed.

Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery.

Description

This opening is for 2nd shift

General Responsibilities

• Share personal experience, encourage mental health wellness and recovery, and validate different pathways of recovery.
• Assist in connection with mental health services, community resources, and other services as needed.
• Knowledge of trauma-informed care, theories, principles, and practices
• Provide telephone support to peers in the community through the 24-hour peer warm line.
• Help maintain a clean, safe, and secure environment. Cleaning duties as assigned.
• Manage downtime with guests focusing on wellness and recovery activities.
• Work cooperatively with the Respite team and maintain clear, honest, and respectful communication with team members.
• Offer peer-to-peer support to guests during all phases of their stay (pre-arrival, arrival, a time during guests' stay, departure/discharge plan, after-care planning)
• Work as a part of a team to create a bed-and-breakfast-like and healing physical environment.
• Belief in the recovery potential of all people with MH/SA challenges and committed to the philosophy of peer support.
• Ability to recognize the difference between and mental health crisis, in which unconditional support is effective, and a mental health emergency, requiring 911, mobile crisis, and/or other supports.
• Ability to self-reflect, receive feedback, guidance, training, and mentoring to grow in your skills and knowledge.
• Documentation, tracking, and reporting as required.
• All other duties as assigned by CEO, Executive team, Leadership team.

Qualifications and Experience

• Current North Carolina Certified Peer Support Specialist.
• Lived experience with substance use disorder and/or mental health challenges, meeting eligibility requirements for NC PSS certification.
• Belief in the recovery potential of all people and is committed to the philosophy of peer support by reinforcing their ability to work and/or achieve personal goals.
• Ability to receive guidance, training, and mentoring to grow skills and knowledge.
• Demonstrates leadership by modeling PRN's mission, values, philosophy, and guidance to team members.
• Demonstrates taking personal responsibility, being dependable, reliable, working as a team player, and utilizing personal determination skills.
• Demonstrates honesty, integrity, is ethical and approachable.
• Ability to interact effectively with the public, providers, and other stakeholders.
• Committed to personal recovery and wellness and has a personal history of recovery and lived experiences in seeking and receiving crisis-based support.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Commitment to the mission and values of the organization.
• Excellent communication skills (oral and written) using active and reflective listening, asking curious questions, validating others' experiences, remaining non-judgmental, and demonstrating effective conflict resolution skills.
• Knowledge of a variety of computer software applications in word processing, spreadsheets, databases and presentation.
• Must have a valid NC Driver's license.