Remote National Operations Lead, Commercial Risk

The Baldwin Group; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The Baldwin Group seeks a National Operations Manager, Commercial Risk to optimize national processes and ensure service excellence across the Commercial Risk segment. The role drives consistency in workflows, compliance, and client servicing standards, partnering with regional leaders and cross-functional teams to implement best practices.

With significant autonomy, you will influence enterprise-level decisions on operational efficiency and client experience, leading strategic initiatives and

Qualifications

• Bachelor’s degree in business, risk management, or related field.
• 6–8 years in insurance brokerage operations with process improvement experience.
• Strong understanding of commercial insurance workflows and compliance.

Responsibilities

• Develop and implement national operational standards for Commercial Risk servicing.
• Identify inefficiencies and lead initiatives to streamline workflows across regions.
• Ensure regulatory compliance, internal controls, and audit readiness.
• Collaborate with IT and business leaders to optimize agency systems and automation.
• Establish KPIs and dashboards to measure operational effectiveness.
• Partner with regional leaders to align initiatives with business goals.

Skills

Operational best practices

Analytical thinking

Stakeholder management

Microsoft Office

Cross-functional leadership

Education

Bachelor’s degree in business

Risk management

Tools

Microsoft Office Suite

Agency management platforms

Job description

The Baldwin Group seeks a National Operations Manager, Commercial Risk to optimize national processes and ensure service excellence across the Commercial Risk segment. The role drives consistency in workflows, compliance, and client servicing standards, partnering with regional leaders and cross-functional teams to implement best practices.

With significant autonomy, you will influence enterprise-level decisions on operational efficiency and client experience, leading strategic initiatives and